Complaint Review: Bank Of America - Cashpay Card - Nationwide

So according to their FAQ, if you have any problems with any transactions you have to notify them within a certain time frame. They recommend you do so immediately. I noticed right away i had 4 bogus auths on my account.

I know, auths are no big deal, they go away in 72 hours. But, as they are holding my money hostage, i don't want to wait 72 hours. I had plans that have to be cancelled now because of these bogus auths.

I called the merchant that did the auths and talked with their customer service. They were very apologetic that it happened and very helpful. They gave me their Merchant ID, Authorization ID's for each incoming charge the approval codes for each incoming charge and every scrap of information they thought might be helpful.

Thinking that customer service at the bank would be at least reasonable, i called them armed with all my account information plus the information in detail for each bogus auth. When i called the customer service line, before i could even get my account information out they told me whatever the problem was, they couldn't fix it.

I hung up and called back, i got someone else. The girl i was talking to did not give me her name and started firing off account verification questions at me and it didn't occur to me to get her name after that. When she had my account up she asked what my question was, i explained the situation, 4 bogus auths holding my money hostage and they need to go away.

First thing out of her mouth was "we don't do that" I pointed out that their FAQ said to report this type of activity immediately and she told me that was just for transactions. Ok this is a transaction, if it's holding my money hostage whether it gets released in 72 hours or not it makes it a transaction.

She disagreed and told me "we don't do reversals. ever". I said why not? every other bank in the US does, i have all the information needed and briefly summarized the info i received from the merchant. I also pointed out that having worked in a hotel, i know from personal experience that it is more then possible to reverse auths on cards. She said "we don't do reversals, and we aren't a bank". I pointed out that bank of america not only sponsored this card, they issued it. I get BoA statements, i get BoA customer Service i get BoA special offer and deals spam mail.

She sighed loudly then said "we aren't bank of america we don't do reversals you're going to have to wait 72 hours for those to drop off until then you cannot access that money, is there anything else i can help you with?"

I then asked yes, how do i dispute charges. She sighed, louder this time, and said "We don't reverse charges if there is nothing else i can help you with have a nice day. and thank you for calling Bank of America."

....Thank God i didn't call bank of america. This is the 4th time this has happened on this card. Each time the charges did drop off within a few days but they genuinely do not care about their customers, period.

This is a horrible institution. I'm regretting ever accepting the suggestion from my company to get this card because it would be "faster, easier and less painful" then having to track down my check every week after my company lost my check.

If you are offered this card, take it if you have to but as soon as your pay comes in transfer it off to a prepaid credit card. Wal-mart has a prepaid card that you can get your name on and everything. It's worth the 5 minutes it takes to get your money off of this card as quickly as possible if you accept this card from this horrible institution.

Lisha

Vancouver, Washington

U.S.A.