Complaint Review: Bank Of America - Miami Florida

This is a letter that I sent to Bank of America

Richard ****

(((personal info redacted)))

Bank Of America, Fl 7-583-0101

4020 SW 67th Ave

Miami, Fl 33155

800-432-1000

February 24th, 2009

To Whom It May Concern,

I am writing this letter because I have a very bad stuttering problem, and it is hard for me to clearly state my case unless I write it. On the 13th of February, I came into the bank with a new Emerald debit card that I got from H&R Block that had my tax return check on it but no name on the card. I asked the teller (George Ross) if I could use the card, he said no problem if I was a customer of the bank, which I am. He then took the card and proceeded to do a cash advance transaction of $620 off the card (terminal # 53010001) . He never mentioned to me until after the transaction was done, that if the card didn't have my name on it that he couldn't extract the money off the card. He than said if you want to use the card you need to go to an ATM.

I went to the ATM and found out that a charge or cash advance had been made on the card for $620. I went back to Bank of America, back to the teller that had told me that no transaction had been made. I proceeded to tell him that the transaction went through. He then told me couldn't do anything and that the transaction never went through, but it did! Than I spoke to a bank manager Mark Gildea about the voided transaction and he assured me that the bank had to hold the funds for some strange reason and that the funds would be added back on to the card within in two business days.

I returned a week later because I was trying to give the system time to rectify the mistake. I again tried to get some help, and the issue was given to another teller, and she tried to resolve it, but since it had happened a week before the transaction had been null and voided out of the system and there was no statement and no way to prove that it took place in the bank. Mark, the bank manager was there and had "assured me" that the money would be back on the card in two days and "that I had nothing to worry about" wouldn't talk to me and passed the buck off to the person in charge of the sign in sheet for customers waiting for more pressing issues than just a bank transaction.

I saw another bank representative and he didn't seem to know anything so it went back to the person in charge of the sigh in sheet. I than called H&R Block and she got on the phone with H&R Block Emerald card representative to resolve the issue with customer service They simply asked her (bank) for a letter stating information of the transaction that took place.I than met with another bank representative Lissette Rosetta. She tried to help but finally told H&R Block "There was no such paper that the bank could write in proof of a transaction or letter that could be mailed out or faxed."

I just need some kind of affidavit saying that teller and bank manager a week ago had voided out this transaction but she was very relentless in being very uncooperative about getting the bank manager out or the teller out to sign something or a paper trail showing proof that this happened, and she said it was mine and HR Block problem now.

I understand the bank has people come in all the time with many different kinds of issues and you don't always have time to help everyone. But I lost $620 because of a careless mistake or a leap in protocol in the teller's procedure in dealing with a problem like this. I just want my money and for you to do your job and get the bank manager and the teller who made the transaction to sign or acknowledge the transaction by sending a fax to H&R Block with all the required information below. I'm about to get evicted as this was my rent money and H&R Block is threatening to hold on to this until March 27th unless I can get something from you saying that this transaction actually took place. I can prove that this is my card and under my name and issued to me by H&R Block.

If you can just fax a verification letter to H&R Block to release the charge of $620 (F 816-817-0956) saying that this happened I would be most appreciative.

The list they have requested are:

Name: Richard ****

Date of transaction: 2/13/09 with teller George Ross

12 digit card number:

Merchants name and phone: Bank of America 305 666-0920

Amount charged on the card: $620

Thank you in advance for your assistance

Richard ****

No reply and no interest in doing anything about this because of their no letter outside the bank policy!!! Sorry can't help you

Randall001

Miami, Florida

U.S.A.

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