- Report: #150026
Complaint Review: Bank Of America - Nationwide
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Bank Of America
bankofamerica.com Nationwide, U.S.A.
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800-432-1000
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Bank Of America ripoff, defrauded, unfair practices, bully practices, praying on customers Jacksonville Nationwide
BoA = Bank of America
LOC = Line of Credit
I have a BoA checking account.
On 7/6 I had a balance of $500
On 7/7 I made a transfer to my Line of Credit Account for $300
On 7/7 A check came in in the amount of $350
That last transaction overdrew my account and triggered a $31 overdraft fee. Now how did that happen? I've got $500 in my account - plenty to cover the $350 check.
BoA claims the LOC transfer request came in prior to the $350 check. Fine, it came in prior. I'll have to take their word for it.
I then asked, "Well if the money was then transferred to the LOC, they why wasn't the check paid out of the checking AND LOC? BoA says that the LOC transfer takes "days to clear" so the money was not available in the Line of Credit either. Sorry, you're money's in limbo and if you give us an opportunity to exploit the situation, we're BoA, and you can bet we're going to exploit it and charge you whatever we can.
A couple of days later, a little debit came into the account and because of the first $31 fee, I was overdrawn again. Add $34 to that for a total of $65 in "overdraft" fees because BoA really knows how to take care of their customers.
What? My money is available within BoA for a payment, but because you put a multi-day hold on intra-bank transfers, you decide it's better to levy compounding overdraft fees on your customers?
It must be a simple computer process that makes that decision. Surely a human being at BoA would see what happened here and reverse the charges.
So I call BoA's online customer service and speak with an unamed customer service woman. She tells me there was no error and the charges will not be reversed. I'm then transferred to the LOC department who tells me they cannot help me and sends me back to online customer service again. I speak with an Angela Jackson in customer service who tells me again it's no bank error and that I'll just have to accept $65 in fees because BoA put my funds on hold. Seems like a pretty good deal for BoA. Put customer funds 'on hold', charge overdraft fees which overdraws the account further - charge more fees. What a business!
I then spoke to Angela's supervisor, Cher Chaput from their Jacksonville, FL office. She was just as cold and unapologetic about the "correct bank procedure" and told me that I'd just have to accept it and there was nothing she would do help me.
Is this the newly merged and customer-friendly BoA? What a sight to behold.
To top it all off, at the beginning of my phone call to BoA, I was told via an automated message that I could take a survey at the end of the call and all I had to do was tell the customer service person I wanted to take it.
Well of course I asked the supervisor Cher to transfer me to that survey. What did she do? She hung up on me of course!
Good job Cher and Bank of America. Way to serve your customers.
This comes down to fairness and how to treat a customer. The bank can obviously spin this to their benefit, to make $65, but what does this say about them as a company? Very little, I think.
David
San Francisco, California
U.S.A.
LOC = Line of Credit
I have a BoA checking account.
On 7/6 I had a balance of $500
On 7/7 I made a transfer to my Line of Credit Account for $300
On 7/7 A check came in in the amount of $350
That last transaction overdrew my account and triggered a $31 overdraft fee. Now how did that happen? I've got $500 in my account - plenty to cover the $350 check.
BoA claims the LOC transfer request came in prior to the $350 check. Fine, it came in prior. I'll have to take their word for it.
I then asked, "Well if the money was then transferred to the LOC, they why wasn't the check paid out of the checking AND LOC? BoA says that the LOC transfer takes "days to clear" so the money was not available in the Line of Credit either. Sorry, you're money's in limbo and if you give us an opportunity to exploit the situation, we're BoA, and you can bet we're going to exploit it and charge you whatever we can.
A couple of days later, a little debit came into the account and because of the first $31 fee, I was overdrawn again. Add $34 to that for a total of $65 in "overdraft" fees because BoA really knows how to take care of their customers.
What? My money is available within BoA for a payment, but because you put a multi-day hold on intra-bank transfers, you decide it's better to levy compounding overdraft fees on your customers?
It must be a simple computer process that makes that decision. Surely a human being at BoA would see what happened here and reverse the charges.
So I call BoA's online customer service and speak with an unamed customer service woman. She tells me there was no error and the charges will not be reversed. I'm then transferred to the LOC department who tells me they cannot help me and sends me back to online customer service again. I speak with an Angela Jackson in customer service who tells me again it's no bank error and that I'll just have to accept $65 in fees because BoA put my funds on hold. Seems like a pretty good deal for BoA. Put customer funds 'on hold', charge overdraft fees which overdraws the account further - charge more fees. What a business!
I then spoke to Angela's supervisor, Cher Chaput from their Jacksonville, FL office. She was just as cold and unapologetic about the "correct bank procedure" and told me that I'd just have to accept it and there was nothing she would do help me.
Is this the newly merged and customer-friendly BoA? What a sight to behold.
To top it all off, at the beginning of my phone call to BoA, I was told via an automated message that I could take a survey at the end of the call and all I had to do was tell the customer service person I wanted to take it.
Well of course I asked the supervisor Cher to transfer me to that survey. What did she do? She hung up on me of course!
Good job Cher and Bank of America. Way to serve your customers.
This comes down to fairness and how to treat a customer. The bank can obviously spin this to their benefit, to make $65, but what does this say about them as a company? Very little, I think.
David
San Francisco, California
U.S.A.
2 Updates & Rebuttals
Aaron S
Huntington Beach,California,
U.S.A.
Take Responsibility Should be the Slogan of the Year.
#2Consumer Suggestion
Fri, January 30, 2009
You have way to much time to bastardize a real institution that has been around for generations with your commentary. I suggest you waste your time working to try to earn more money for the paltry bank account. And don't waste your time bothering Cher - she earned the $65 from you for having to put up with your cocky, unwarrented attitude - there will be no Hope for those that are not willing to put the work in. I used to cry about bank fees and credit card charges because i was ignorant to the system we live in. I suggest you wake up and quit taking your misery out on good people and start managing your time, money, and life.
Sara L.
Boston,Massachusetts,
U.S.A.
Take Responsibility!
#3Consumer Comment
Fri, January 30, 2009
I am so sick of consumers contantly portraying themselves as victims. Yes, in some instances they are, but for the most part if people like David from Massaschusetts would actually read the Schedule of Fees and all of the other information provided when opening checking and savings accounts, they could save themselves from showing their ignorance to the world on sites such as this one. For God Sake- IT"S YOUR MONEY- TAKE THE TIME TO READ THE INFORMATION PROVIDED TO YOU!! If you don't like the possible charges, or the way a bank does business, then don't put your money in that bank. You say that the bank is getting away with it, but the bank fully explained to you in the information provided to you exactly what there procedure would be. You condoned this procedure when you put your money in the bank. So, instead of blaming the people who are hired to support the regulations that you AGREED TO, try taking some responsibility. Would it be so bad to admit you never read the information provided to you and just say- "Hmm... I made a mistake by banking here, I think I'll change banks." I guess it's much easier for you, like most people, to use the internet to express your ignorance and inability to read. And- NO- I don't work for Bank of America, or any other bank for that matter. I'm just a consumer who is tired seeing irresponsibile people like yourself being able to get away with slandering peoples names on the internet because you are having a tantrum. Sara-
