- Report: #814439
Complaint Review: Bank of America - Phoenix Arizona
Reported By:
Janice -
North Reading, Massachusetts, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Bank of America
PO Box 53137 Phoenix, Arizona, United States of America
Phone:
(877) 366-1121
Web:
Categories:
Business Rating:
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Bank of America Dispute Resolution Services Brother victimized by debit card thief / Bank of America won't return money Phoenix, Arizona
My brother, Edward, was the victim of debit card theft. His card number was used in ATMs without his authorization, including out-of-state. When he realized what happened, he filed a report with the Billerica, MA Police Department and submitted it to Bank of America for investigation. Bank of America officials assured him that his money would be returned since he was the victim of a crime. He is physically disabled and this SSDI money in his account is all that he has to live on.
A few days later, he receives a letter informing him that the charges were "authorized" and billed against his account correctly. This is not possible. One of the charges was made in New York City at an ATM and he has never been to New York in his life! Bank of America will not return his money, so he has been victimized twice. He was even charged ATM fees for the thief's use of his ATM card. Bank of America refuses to be reasonable about this and they went back on their promise to return his money. There is no way that he can pay his rent now and faces eviction. This is unbelievable and absolutely wrong! This company cannot be trusted. This is how they treat the disabled.
If they decide to do the right thing someday and return my brother's money, the claim number they should reference is #2035022NOV11.
A few days later, he receives a letter informing him that the charges were "authorized" and billed against his account correctly. This is not possible. One of the charges was made in New York City at an ATM and he has never been to New York in his life! Bank of America will not return his money, so he has been victimized twice. He was even charged ATM fees for the thief's use of his ATM card. Bank of America refuses to be reasonable about this and they went back on their promise to return his money. There is no way that he can pay his rent now and faces eviction. This is unbelievable and absolutely wrong! This company cannot be trusted. This is how they treat the disabled.
If they decide to do the right thing someday and return my brother's money, the claim number they should reference is #2035022NOV11.
1 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
USA
Janice,
#2Consumer Comment
Tue, December 27, 2011
You and your brother can contact the Investigative Reporters at all of your Local News stations in your city and let them know what happened. This would be a great story for the viewers in your city to watch, so they are aware of what might happen to them, wouldn't you agree?
Simply email, and physically mail, a copy of your Ripoff Report with a contact number to all of your Local News stations and put it to the attention of 'Investigative Reporter'.
Here are two stories that aired on a Local News station in Denver that you can 'Google' and watch on the web-
1) 9WANTS TO KNOW STARTS WEEK-LONG PUSH TO HELP HOMEOWNERS
2) COMMUNITY RESPONDS TO GIVE CHRISTMAS BACK TO BURGLARY VICTIM 9NEWS
Good luck.
