Rosemarie
Mesa,#2REBUTTAL Individual responds
Mon, June 14, 2004
I always pay on line to First USA. I always pay the day they give me the notice and I pay 30-50 dollars over. One day I went to pay my bill and noticed the payment went from 320.00 to 402.00 I called that day and was told thatthe principal was being raised. I did not like that but thought not a problem because It would get paid off earlier. When I received the statement, I saw they raised me to 24.99%. I went to the phone and called First USA and wanted a reason, they said to get my credit report...That is all they told me, and not in a nice tone of voice. I could not understand. I did get my credit report twice..And found 33 transactions. Of which many were closed and paid off. I had great credit and nothing was delinquent. I had excellent credit. I had 3 companies that were paid off but still open so I closed them. I paid off 3 small bills. After 3 months of paying this outlandish payment, I called Customer Service at the First USA bank and told them that I closed 6 venders that were on my credit report and to please reconsider the % rate. They were still not agreeable and told me they would not work with me because of the other balances I had on my credit report. They also told me that I was not making enough payment. I was told that a payment to them should be double the amount, (my 20-50 dollars were not enough). They were unwilling to work with me. Customer Service would not budge to rectafy the high interest rate. I have other cards and they have all worked with me when ever I need them to.I am in the process to paying First USA off and will never go back to them. Nor will I recommend them as a bank to anyone. By law they are to notify you of the increase, If you refuse (you have 30 days) they will close your account. I never saw this letter, because I pay on line and seldom pay attention to the paper work in the envelope. I do now...My biggest joy is to hear that First USA burns down...