- Report: #266397
Complaint Review: BankCard University - Internet
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Author Confirmed
Why?
BankCard University
www.bankcarduniversity.com Internet, U.S.A.
Phone:
801-937-6543
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
BankCard University Ripped me off for $42.00 after I had filled a Cancel report. Took 3 days to proccess cancelation. ripoff Internet
Became associated with BankCard Univ. via a survey. After completing survey I check BankCard Univ. out and found them to have a poor reputation, so I contacted BankCard Univ. and canceled membership.
They took three days to process cancelation and charged my credit card $42.00 on the second day. Further research of BankCard University has provided the following information See BELOW,
2006 BankCard University
BankCard University (BCU) is a DBA of Impact Processing
Impact Processing is a registered ISO/MSP for Wells Fargo Bank, N.A., Walnut Creek, CA.
Bill
Vacaville, California
U.S.A.
They took three days to process cancelation and charged my credit card $42.00 on the second day. Further research of BankCard University has provided the following information See BELOW,
2006 BankCard University
BankCard University (BCU) is a DBA of Impact Processing
Impact Processing is a registered ISO/MSP for Wells Fargo Bank, N.A., Walnut Creek, CA.
Bill
Vacaville, California
U.S.A.
1 Updates & Rebuttals
Bcu
Lewes,Delaware,
U.S.A.
Company Response
#2UPDATE Employee
Mon, August 20, 2007
Below is the email the was sent to William. It appears that there was a misunderstanding. We had not spoken to William until this report was discovered. We have since been in contact with him and resolved the issue and given him a full refund. Hi William, First of all I would like to apologize for any confusion or inconvenience this may be causing you. I am emailing you because I do not have a phone number as a means to contact you. I believe that you had issued a complaint in regards to our company on a website that talks about companies that do not treat their customers fairly. There are several alarming comments in your posting. I would like to talk with you so that we can get this issue resolved. First of all our product does not bill a customer $42.00, we do not have any products or services for that amount. Also, we have no record of you ever calling in to cancel. This leads me to believe that somehow you have our company confused with another company that does charge $42 and that being the company you also sent a cancelation request to. At BankCard University we strive to help our agents meet their goals and grow their own business. Part of this is the fact that we do offer 100% satisfaction guarantee therefore we have issued you a full refund and canceled your account. Please let me know if you have any questions or concerns. Sincerely
