- Report: #394941
Complaint Review: BankCard USA Merchant Services - Westlake Village California
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Author Confirmed
Why?
BankCard USA Merchant Services
5701 Lindero Canyon Road, Building 3 Westlake Village, 91362 California, U.S.A.
Phone:
800.589.8200
Web:
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BankCrad USABankCard USA Merchant Services SMALL BUSINESS KILLERS!!! Westlake Village, California
I am a Small Business Owner in a Small Town in Eastern Iowa. I was in need of a Credit Card Machine,So turned to BANKCARD USA in WESTLAKE VILLAGE,CA.
BANKCARD had the LOWEST rates and sounded PERFECT,but that would soon change. So I got the Machine and Everything ASAP(overnight). I had the option to BUY the Machine or i could lease it!.Well i didn't have 250 bucks to at the time, so i leased. The leasing is done buy another company called LSG or LGS leasing Group. Since I don't have Business insurance i had to pay an extra 5.00 fee for no INSURANCE plus the 25.00 dollars, then being charged from BANKCARD USA 20-30 dollars. So roughly I was paying from 45 to almost 70 dollars a MONTH for 2 YEARS!. Well the LAST Straw came when I had to switch Accounts For my banks BANKCARD was FINE with it just an extra 25 dollar charge to do that , but LSG was the Place the would be Very Unwilling to let me change my accounts! Everyone I talked with Was RUDE,VERY SHORT w/ME , I even FAXED the same PAPERS 5 or 6 times Every time The would say they never recieved the PAPERS.So I have put a STOP TO ALL ACH DEPSOITS to and from BANKCARD USA and LSG leasing group! I have packaged up the Credit card machine and will be sending back, but I really don't know if I should do this, because I wouldn't put it past them to say they never recieved it!
Hootchins
A-Town/Anamosa, Iowa
U.S.A.
BANKCARD had the LOWEST rates and sounded PERFECT,but that would soon change. So I got the Machine and Everything ASAP(overnight). I had the option to BUY the Machine or i could lease it!.Well i didn't have 250 bucks to at the time, so i leased. The leasing is done buy another company called LSG or LGS leasing Group. Since I don't have Business insurance i had to pay an extra 5.00 fee for no INSURANCE plus the 25.00 dollars, then being charged from BANKCARD USA 20-30 dollars. So roughly I was paying from 45 to almost 70 dollars a MONTH for 2 YEARS!. Well the LAST Straw came when I had to switch Accounts For my banks BANKCARD was FINE with it just an extra 25 dollar charge to do that , but LSG was the Place the would be Very Unwilling to let me change my accounts! Everyone I talked with Was RUDE,VERY SHORT w/ME , I even FAXED the same PAPERS 5 or 6 times Every time The would say they never recieved the PAPERS.So I have put a STOP TO ALL ACH DEPSOITS to and from BANKCARD USA and LSG leasing group! I have packaged up the Credit card machine and will be sending back, but I really don't know if I should do this, because I wouldn't put it past them to say they never recieved it!
Hootchins
A-Town/Anamosa, Iowa
U.S.A.
1 Updates & Rebuttals
Sharon
Westlake Village,California,
U.S.A.
BANKCARD USA REBUTTAL
#2UPDATE Employee
Tue, January 13, 2009
This actual complaint is against LFG/CIT Leasing, not BankCard USA. The lease of the credit card terminal is with CIT Leasing. BankCard USA only provides the merchant with merchant services-this includes processing of transactions, returns, disputes...etc. Additionally, our records indicate that a checking account change was made-per your request. If CIT Leasing is giving you problems about changing your checking account on file, you can contact us and we can directly fax this to CIT and try to get this resolved for you. If you have used your credit card terminal, this terminal is yours to keep. The lease with CIT Leasing is 'NON CANCELABLE'. Please have the merchant refer to a copy of their signed lease agreement with CIT Leasing. You can also contact CIT Leasing at 800-747-1281 to obtain the different options if you are no longer in need of this terminal. You can cancel with BankCard USA at any time. We do not have a contract nor a termination fee. Thank you, BankCard USA
