- Report: #374528
Complaint Review: BARCLAY JUNIPER - WILMINGTON Delaware
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BARCLAY JUNIPER
PO BOX 8802 WILMINGTON, 19899-8802 Delaware, U.S.A.
Phone:
888-232-0780
Web:
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BARCLAY JUNIPER charged me a $39 late fee for 5cents,agreed to wave it but instead charged me a second late fee and trippled our interest WILMINGTON Delaware
My husband had a credit card with Juniper.
One month they attatched a late fee of $39 because the minimum payment was 5 cents more than I had sent them. We hadn't made any purchases on this account for several months and were trying to pay it off. We had never been late before,never been over limit and most of the time paid more than the minimum payment. Also, I always sent the payment the first of the month even though it wasn't due until around the 20th so they held the payment over until it was late!
When my husband called and talk to them about this, they said they would wave the late fee but instead, they charged us a second late fee the next month and the person he spoke to said he didn't care what we were told, they would not wave the late fee.
They also trippled our APR for no reason making it 28%. This was for a card that we weren't even using.
They also refused to work with our debt management people when I ended up with an $11,000 hospital bill for which I had no insurance.
I sent a letter to the Federal Trade Commission.
Since that time, Barclay's has lowered our interest to 24% but this is still outrageous especially for an account that has been closed for over a year.
Other persons having issues with this company can also go to i'm pissed.com and read many more complaints against this company.
Good Sam members, DO NOT GET THIS CARD!
I made a report to Good Sam but they ignored it.
Punky
Oroville, Washington
U.S.A.
One month they attatched a late fee of $39 because the minimum payment was 5 cents more than I had sent them. We hadn't made any purchases on this account for several months and were trying to pay it off. We had never been late before,never been over limit and most of the time paid more than the minimum payment. Also, I always sent the payment the first of the month even though it wasn't due until around the 20th so they held the payment over until it was late!
When my husband called and talk to them about this, they said they would wave the late fee but instead, they charged us a second late fee the next month and the person he spoke to said he didn't care what we were told, they would not wave the late fee.
They also trippled our APR for no reason making it 28%. This was for a card that we weren't even using.
They also refused to work with our debt management people when I ended up with an $11,000 hospital bill for which I had no insurance.
I sent a letter to the Federal Trade Commission.
Since that time, Barclay's has lowered our interest to 24% but this is still outrageous especially for an account that has been closed for over a year.
Other persons having issues with this company can also go to i'm pissed.com and read many more complaints against this company.
Good Sam members, DO NOT GET THIS CARD!
I made a report to Good Sam but they ignored it.
Punky
Oroville, Washington
U.S.A.
2 Updates & Rebuttals
ihatejuniper
United States of AmericaDONT GET JUNIPER VISA!!! SAME THING HAPPENED TO ME!
#2Consumer Comment
Thu, May 27, 2010
Wow. This is EXACTLY what happened to me, except there's a "twist" in the end. I paid off my credit card in FULL ON TIME!!!!!! I was charged $1 when I did not make ANY purchases. I called to make a complaint and the first person I spoke to told me she would waive the late fee if I paid the $1, well she didn't! Instead I got another late fee the next month, an interest fee PLUS a higher interest rate!! Now..The second person I spoke to, said she couldn't waive the first fee because it was a "valid" late fee charge and she could not do anything about it, but she would waive the second fee. I asked then WHY did the first person tell me she would waive the fee and cause all this BS? she just apologized for the inconvenience. I was 4 days away from the due date, she told me to pay for the 2 late fees just in case this payment posted late and she will refund the first fee.
By the way, if this is happening to you, tell them you want to pay only for ONE late fee and they can count that as refunding you the first BS late fee, this will save you a lot of time and grief when you find out what they are going to do next.
Keep in mind that I paid the late fee, interest..etc all of this 4 days BEFORE the due date and thought this was going to be put behind me for the last time. The next month rolls by and I get another statement from them...saying that I owe $1.20 for an interest fee upon a late fee because I paid the last statement LATE. ????????????????????????????????!!!!!!!!!!!!!!!!!!!!!! 4 days before due date! I pay ALL of my bills on the same day and this payment was written and documented in my records 4 days BEFORE IT WAS DUE!!!!
I called and the 3rd person insisted that the payment was made late. So it's basically their words against mine and when their computer posted my payment. He told me they could not refund my first late fee because the second person actually waived the supposed 3RD late fee!!!!!!! I asked to speak to the previous rep, he REFUSED.
My god, don't get this card! The way they do business is through either deception or they hire a bunch of monkeys to serve as reps! Save yourself the trouble, there are thousands of other cards out there.
Rachel
Statesboro,Georgia,
U.S.A.
Try Online Services
#3Consumer Comment
Thu, September 25, 2008
I have a credit card with Juniper and I never had this problem. Not saying it didn't happen but I suggest that you consider paying your bills online. I find this to be a much easier process than mailing in your payment. You can actuallly set it up to have it drafted right on the due date or before. Doing this you can see that the payment was posted and to see if there's any other charges left out there and make corrections. This would be a pretty bad company to charge someone a $39 late fee for 5 cents.
