Julia
Mission Viejo,#2UPDATE Employee
Tue, September 30, 2008
Dear Anonymous, unfortunately it is very common for puppies to come up with a cold when they go home with their new family. Given that they are too young to be fully vaccinated, their ability to fight upper respiratory infections is limited and if not treated in the early stages it can lead to pneumonia. This is one of the reasons why we send our puppies home with a 15 day general health guarantee that covers cases like the one you describe. It is completely untrue that we provide an unsafe and unhealthy environment in our store. We take pride in the way we take care of our puppies, we have a vet that comes in once a week and a vet tech on staff that comes to the store several times a week. In addition to that we train our employees in recognizing puppies that need special attention or medical help. We NEVER had a distemper case. Unfortunately parvo is a disease that everybody involved with puppies struggles with, so do we, but fortunately not on a regular basis. Most of our breeders do not have a web site because they only breed for us and have no need to advertise their puppies to the general public. Julia, Manager Barkworks Mission Viejo