- Report: #1388280
Complaint Review: Bavarian Repair - Woodstock Georgia
-
Author Confirmed
Why?
Bavarian Repair
204 Bell Place Woodstock, 30188 Georgia, USA
Phone:
(770) 310-2381
Web:
http://bavarianrepair.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bavarian Repair & Owner Todd Wilson Lies, Deception, Price Gouging & Theft Woodstock Georgia
Report Attachments
BACKGROUND
In 2014, I purchased a used 2007 MINI Cooper S R56 in Blue & White colors which match my company's brand colors. I then proceeded to have the vehicle partially wrapped and branded for my business promotion and identity. For several months this vehicle was a very successful marketing tool to drive leads to my business model. After nearly six months of ownership and driving, I begin to have small issues with the car which lead me to believe I had a leaking head gasket related loss of coolant problem with occasional overheating if driven hard or caught in long traffic. I am also the owner of a Nationwide Marine Transport company that specializes in very high end, large fishing or racing boats. In a typical month, I travel over 15,000 miles! I am rarely in one State for more than a couple days as my business growth, integrity and keeping my customers happy is paramount to my success. This work ethic has produced a flawless customer satisfaction, the purchase of a 4-acre Marina on a lake in South Carolina and provided financially for the well being of my Family.
June 27,2015
My Daughter who is an avid BMW Owner and fan invites me to a Grand Opening event hosted by a mutual friend of hers and someone she says is THE mechanic who works on her BMW vehicles. Since MINI is a Partner of the BMW brand, I accept the invitation to attend this event to meet the Owner, Todd Wilson and his family. I meet Todd and see he is also a racing enthusiast as I am and the offer is made to soon look at my 2007 MINI Cooper R56 in the near future.
March 20, 2016
FINALLY!!! The day has come after MANY phone calls and attempts to get some time off to deliver the car to Woodstock, Georgia to begin the service work. The work agreed on the invoice was to limit all initial service to $1000 increments and not to exceed such without authorization. I also provided at My COST of $675, the MINI factory service tools to set the cams and timing for head removal. I also sent with the car a brand new in the box set of 17" custom lightweight Panasport wheels made specifically for this car. Todd assured me he would get right on the car, diagnose the problem and get back to me with an assessment. This was initially very important as I had a Corporate event coming up in May where the car was to be on display.
May 14, 2016
It has been nearly TWO MONTHS before Todd sends me a message on Facebook to alert me that he has FINALLY looked at my MINI! His diagnosis is that it either has a blown headgasket and his recommendation is to replace it or the ENTIRE Engine "with a known good one..." in his words. I respond immediately with a link to a known MINI shop and parts supplier in the Atlanta area, (in hindsight the shop I SHOULD have gone with) and suggest he contact them for the proper course of action. After all, I am not a MINI technician nor a BMW certified Tech as his.
June 15, 2016
Another MONTH has passed and the only suggestion I am getting is to find a used CoPart wreck to source a replacement engine from. So again at my expense, I register on CoPart's website, pay a $500 deposit and begin the bidding process on a low mileage 2008 MINI Cooper S that was wrecked in the rear with a fairly new 20K miles motor. After winning the bid on the car at a cost of $1700, Todd then tells me he is not willing to pull the motor out of the donor car and refuses to do any futher work on my car unless I provide an outside shop to provide the labor to REBUILD my existing motor. I am forced to forfeit the CoPart car I won at auction, lose my $500 deposit and being some 2000+ miles away search for a shop in the Atlanta area not only willing to rebuild my engine but pick it up too!! Isn't this the reason I take my car to a shop in the first place? We are now FOUR MONTHS into this service and not one light has been shed to let me believe this work is going to be completed soon. I have missed dozens of marketing events for my other company, missed participating in the One Lap of America, an event I was paid and registered to race this car in... and also still paying full coverage insurance on a car that is depreciating every day.
August 21, 2016
Two more months have passed and the stalemate of my engine being taken to a shop presses on. I have found a shop near Road Atlanta, who will take the engine in, but they will not pick it up. Todd has refused to offer any service to deliver this engine to the machine shop and has pressed me to drive across country several thousands of miles to do such. Several times I had come through town, he was closed or otherwise "busy" and not willing to offer any assistance. Todd then just suggests to put all my parts in boxes inside my car and pick it up so another shop can do the work.
September & October, 2016
During this time I make several cals and messages to Todd to come to a solution to get the car picked up or now remedy this debacle. None are agreed upon. I am simply furious that I trusted him and feel completely taken advantage of. I am then threatened by Todd that he will seek "Abandonment" of my car and steal my title on such grounds.
November 4, 2016
I am sent an invoice for the service work and now billed $100 per month for "Storage" with a 6-month storage allowance for free by Bavarian Repair. He is also giving me an ultimatum knowing I am in Washington State and in no way able to come get the car since it is undrivable and cannot be towed by conventional means with the engine removed.
December 2, 2016
I am sent another invoice, this time with a demand to pay an additional $400 per month storage bill and his intent to file a Mechanic's Lein on my car if payment and pickup of the vehicle are not met by January. Once again... I am being held over the barrel by Bavarian Repair with a busted car. I have paid out several thousands of dollars in Parts, Deposits, Insurance, Lost use, Entry Fees, and depreciation due to the inability of Bavarian Repair to fulfill an effective remedy to my vehicle's needs.
MARCH 28, 2017
YES... it has been a YEAR now!! My poor MINI is still DEAD. I am finally on my way through Atlanta, about three hours away and I contact Todd to inform him that I am sitting at a UHaul, ready to get a trailer to pick up my car. I had driving 2600 miles from Washington STATE to get to Birmingham, Alabama and was ready to pay his invoice INCLUDING the exhorbitant storage just to end this issue and move on. Todd then informs me that he will be closing at 6pm and is not willing to miss dinner with his family to stay late so I can pick up my MINI. It is now that I am truly convinced his motives are to steal my car using a Mechanic's Lein as his instrument so not at any time has he come up with a solution to fix any problems from DAY ONE!!
From this time on, Todd refuses to answer my calls. He puts his Service Manager, TOM on the phone to inform me that Bavarian Repair is unwilling to take my Credit Card over the phone. I must appear in person to pay my bill. I have offered many remedies to collect my parts, tools and other belongings in the car as well as contract a transporter to pick up the car and bring it to my shop in South Carolina. Tom, an Agent of Bavarian Repair refuses to comply with any remedies.
It is with this I hold Bavarian Repair Liable for all loss of use, investment and opportunity for marketing, brand awareness and actual damages in the amount of $25,000.00
Report Attachments
2 Updates & Rebuttals
Drain The Swamp Should Include Some Car Shops.
#2Author of original report
Sun, July 30, 2017
As many people are beginning to discover in these times, SPIN and FAKE NEWS are all too normal. Here again, the owner of Bavarian Repair puts a Democrat Spin on the facts.
When is it the responsibility of the CUSTOMER to supply the Engine for a repair? In the email I received TWO MONTHS after dropping off my car for the initial work, it was suggested by the shop owner that a low mileage donor engine be found via the purchase of a later model wrecked car. Thus the reason why I went through so many steps to sign up, pay a deposit and bid on such... only to be told that Bavarian Repair would refuse to pull the engine out of the donor, that I as the owner of two other businesses and no spare time for such endeavors would be responsible for this. Had I the time to pull the engine out of a donor car to provide it to this shop... WHY WOULD I NEED THEIR SERVICES IN THE FIRST PLACE? In FACT, my Brother is the OWNER of his OWN shop just 45 minutes away across Atlanta. If I was capable of pulling my own engine, diagnosing my own repairs and had the technical expetise I was relying upon Bavarian Repair for... I would have done some myself and saved a year of headaches.
Again, once this option of swapping to a known good engine was exhausted... it was left up to me to find a machine shop to work on the rebuild process. Typically a car shop has a relationship with a machine shop for these purposes and once more, Bavarian Repair has none or refuses to offer true FULL SERVICE to their clients. After many calls, I secured a machine shop willing to take my engine for repair and their window was tight to get me in their que for work... so I authorized Bavarian Repair to remove my MINI's engine with all intent of driving 1500 miles from Massachusetts to pick up the engine to take it to the shop for repair. Due to the nature of my business, this became a problem and I requested Bavarian Repair deliver the engine to which they refused.
As a business owner, I try at all times to anticipate the needs of my clients. I carry many spare parts when hauling their boats across the USA so I know if something is going to set me back, I am ready for it. Maybe if Bavarian Repair would accept such a work ethic, they could have forseen that I might have an issue driving across the USA and offered to deliver the motor to the machine shop for repair... cetainly so, given the issue that months had passed and possibly wanting to help the client could go a long way.
Bavarian Repair
Woodstock,Georgia,
USA
Abandoned Vehicle
#3REBUTTAL Owner of company
Sat, July 29, 2017
We’re sorry that you feel this way. We encourage you to reach out to discuss this further:
204 Bell Place Drive
Woodstock, GA 30188
770-310-2381
[email protected]
To all readers:
We’d like to clear up some misleading statements. The MINI has been dead for over a year while we waited for the customer to make a decision. We waited 3 months after diagnosing the car for the customer to bring us an engine for installation in order to assist with keeping the cost down. We contacted the customer to ask when we could expect the engine to be delivered. At that point, we were contracted, with a 2 day notice, to remove the engine so that the customer could pick it up to have it rebuilt. We did as instructed, but the engine was never picked up. We communicated several times to status and determine a course of action. Three weeks after the request to remove the engine, we reached out to explain that we could not continue to store the car and would assess a storage fee starting in 2 weeks for the amount of $100 per month. That was on September 7, 2016. As of today, July 29, 2017, the car is still in our possession with an unpaid bill. We simply want the car to be picked up and the outstanding invoice paid.
