- Report: #1211912
Complaint Review: B&B Muffler & Automotive - Austin Utah
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B&B Muffler & Automotive
3000 S. Lamar Austin, Utah, USA
Phone:
512-447-5581
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B&B Muffler & Automotive Mike Heide owner and two of B&B mechanics I dealt with Did not check my cooling system when changing out my car's radiator, car over heated and they blamed it on Subaru manufacturer's defect. Austin Texas
I HAVE A STRING OF EMAILS WHICH EXPLAINS THE HAPPENINGS WITH MY CAR AND THE LACK OF RESPONSIBILITY OF THE OWNER MIKE HEIDE. THERE ARE SEVERAL RED FLAGS REGARDING THIS INCIDENT. THEY ARE AS FOLLOWS:
WHEN MY CAR STARED OVER HEATING I CALLED RYAN AND ANTHONY AT B&B IMMEDIATELY. ANTHONY TOLD ME TO DRIVE MY CAR IN, WHILE IT WAS OVERHEATING. I KNEW THAT WAS NOT GOOD ADVICE SO, I HAD IT TOWED INTO THE B&B SHOP. (ROAD AID TOWING) WHAT STARTED THIS WHOLE FIASCO WAS THE WEEK PREVIOUSLY, I HAD MY CAR IN AT B&B FOR AN OIL CHANGE. UPON INSPECTION B&B “RYAN” TOLD ME MY RADIATOR WAS CRUMBLING. SO I HAD THEM CHANGE THE RADIATOR AND THERMOSTAT. RADIATORS ARE A PART OF THE COOLING SYSTEM. MY BILL WAS $800.00. THROUGH MANY VERBAL CONVERSATIONS AND THEN EMAILS WHICH CLEARLY SHOWS RYAN AND THE OWNER, “MIKE HEIDE” HAVING KNOWLEDGE THAT MY CAR’S ENGINE WAS SUSCEPTIBLE TO HAVING WEAKER HEADS; PARTICULARLY MY MODEL OF SUBARU. ONE WOULD THINK BEING (THE MECHANIC) AND KNOWING THIS DE FACTO, THEY WOULD BE EXTRA CAREFUL AND CHECK THE ENTIRE COOLING SYSTEM. THIS MODEL CANNOT WITHSTAND MUCH OVERHEATING, WITHOUT CAUSING MAJOR DAMAGE. WHEN I QUESTIONED RYAN REPEATEDLY, “HOW COULD THIS HAPPEN?”. ‘DID YOU CHECK THE WATER PUMP, FAN BELTS, HOSE CONNECTIONS, THERMOSTAT?’. RYAN ASSURED ME REPEATEDLY, THAT HE HAD. HIS ANSWER TO MY QUESTIONING WAS ALWAYS, “SUBARU’S DO THIS”. NO CAR DOES THIS WITHOUT THE COOLING SYSTEM FAILING. THIS COULD HAVE COMPLETELY DESTROYED MY CAR, BY CRACKING THE ENGINE. MY OUT OF POCKET EXPENSE FOR REPAIRING MY HEAD GASKET LEAK WAS OVER $2,700 DOLLARS. THIS WAS PREVENTABLE. RYAN TOLD ME THAT THE CHARGE FOR THE HEAD GASKET LEAK WOULD BE BETWEEN $3,500 AND $4,000.
WHEN I SHOWED UP AFTER RYAN’S DIAGNOSES, I ASKED THE SAME QUESTIONS AGAIN. AGAIN HIS MANTRA WAS “SUBARU’S DO THAT SOMETIMES”. SO I TOLD RYAN AND ANTHONY THAT MY CAR WAS BEING TOWED OUT OF THERE. THEY BOTH ACTED VISIBLY NERVOUS AND, OVERLY FRIENDLY WHILE I WAITED. EACH TOWING WAS OVER TWO HOURS WAIT TIME, BECAUSE MY CAR REQUIRES A FLAT BED. 7. I HAD ANOTHER MECHANIC FIX THE HEADS ON MY SUBARU. HE TOLD ME THAT MY WATER PUMP HAD STOPPED WORKING AND MY THERMOSTAT WAS NOT GOOD. THE SAME WATER PUMP THAT I HAD ASKED RYAN ABOUT MORE THAN ONCE, “COULD IT BE THE CAUSE”? MY CAR WITH THIS BAD WATER PUMP AND THERMOSTAT WENT STRAIGHT FROM RYAN’S HANDS TO MY NEW MECHANIC. IN A STRING OF EMAILS I DECIDED IN FAIRNESS TO INFORM THE OWNER, “MIKE HEIDE”. HE SIMPLY SANG THE SAME MANTRA ABOUT SUBARU HEADS AND DEFLECTED, DERAILED AND DENIED ANY WRONGDOING ON HIS MECHANIC’S HIS SHOP’S WORK. THE FISH ROTS FROM THE HEAD IN THIS CASE. ON HIS BUSINESS CARD MIKE HEIDE BOAST FOR HIS COMPANY B&B BUILDING RELATIONSHIPS. BECKY S, AUSTIN, TEXAS (((REDACATED))) @hotmail.com
