Complaint Review: BB & T - Sterling Virginia

The difference would be $2800.00 in payments to Credit Cards every month vs. the $428.00 in Equity Loan payment every month. We could not continue to pay the $2800.00 AND our living expenses. The Equity Loan payment and living expenses, no trouble. All that was taken into consideration. Angela Davis was fully aware of the situation and continued to just disregard us as customers. We were honest from the beginning and it was her assurance and prmise that this was a guaranteed, quick process that got us "hooked" on her solution. Credit was absolutely perfect before dealing with her. 43 years old and never a late payment--ever. Now that is shot and no one will even consider a loan...even with assured collateral. Thanks for your rebuttal BB&T representative.

I have little knowledge of the mortgage department, but I'm more curious about how you planned to make your payments on this loan with no income. Maybe that was the problem. The other poster is correct about BB&T's conservative policies--that probably has more to do with it than anything. I'm not sure if another bank would have done this as well.

I cannot find a link to contact you. The reason for thre denial after all that time was credit score drop and the market. With me being sick and unable to work, we were very honest with loan officer, we were going to be late with CC payments if she didn't pick up the pace. We couldn't get return phone calls, etc. We had to arrange everything, she just wouldn't do her job. The loan was "secured" probably 50 times the amount of the loan. Tim's assets guaranteed 120% of the loan, but his Dad who has $millions$ in assets also co-signed. Still, because the credit score dropped during all these weeks, the answer was "no". The worst part is, we were honest with her, and she still drug her feet and in my eyes, cost us this loan, now the credit score will continue to drop if we don't act fast. please contact me Angel

Hi. I'm sorry you have had to deal with this. There are too many people in the mortgage business that have no business doing what they are doing. They do not realize they are working with someone's home, their finances, and their future. Unfortunately, there really isn't any recourse in this situation. You can complain to the branch manager, but the only change it will have is on your level of frustration. Had you already paid for the appraisal? If so, you may be able to get them to cover the cost of that, but that's about it. Why were they no longer able to do the loan? Did they tell you your credit score dropped, or do they no longer offer that product? I know BB&T is a pretty conservative lender. Most lenders have dropped their products for Non Owner Occupied properties, or investment properties. However, there are still plenty of companies that have that product out there. If you are still interested in getting something done, write me back. I can let you know a few companies that may be able to help you in your situation. Good luck. I hope things get better for you soon.