- Report: #278498
Complaint Review: BBG Communications - San Ysidro California
-
Author Confirmed
Why?
BBG Communications
511 E. San Ysidro Blvd San Ysidro, 92173 California, U.S.A.
Phone:
800-576-5402
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BBG Communications Grand Turks - no phone calls completed for $41 San Ysidro California
On March 10th the Holland America Lines Prinsendam docked at the Grand Turks and I proceeded on shore to telephone my family in the U.S. concerning my imminent arrival. Next to the shopping area on the pier was a telephone that accepted a credit card but had no markings concerning costs.
I inserted my credit card and attempted my first call. After three rings I replaced the phone on the hook as I had no interest in leaving a message. In the absence of instructions about multiple phone calls I inserted my credit card again and tried another U.S. number. No one answered so I hung up after three rings. I tried a third number with the same result; i.e., I made three separate attempts and in each case terminated the call after three rings. In no case did I have a completed connection.
Upon my return to the U.S. I found a credit card charge of $41.91 on my Visa account number 4521 8570 0005 2261. Suspecting fraud I immediately cancelled that account and challenged the charge. The Visa case number for the dispute is 070880001368801.
Since then I have tried unsuccessfully to receive a refund. When I telephoned them at (800) 576-5402 I was told that there was no record of a Visa account with that number--not surprising as I had canceled it. Therefore I was told that nothing could be done. I sent them a copy of my Visa bill showing the amount.
Three months later and still not even a reply.
Mary
Jacksonville, Florida
U.S.A.
I inserted my credit card and attempted my first call. After three rings I replaced the phone on the hook as I had no interest in leaving a message. In the absence of instructions about multiple phone calls I inserted my credit card again and tried another U.S. number. No one answered so I hung up after three rings. I tried a third number with the same result; i.e., I made three separate attempts and in each case terminated the call after three rings. In no case did I have a completed connection.
Upon my return to the U.S. I found a credit card charge of $41.91 on my Visa account number 4521 8570 0005 2261. Suspecting fraud I immediately cancelled that account and challenged the charge. The Visa case number for the dispute is 070880001368801.
Since then I have tried unsuccessfully to receive a refund. When I telephoned them at (800) 576-5402 I was told that there was no record of a Visa account with that number--not surprising as I had canceled it. Therefore I was told that nothing could be done. I sent them a copy of my Visa bill showing the amount.
Three months later and still not even a reply.
Mary
Jacksonville, Florida
U.S.A.
