- Report: #425985
Complaint Review: BB&T Bank - Maryland
-
Author Confirmed
Why?
BB&T Bank
Various Locations Maryland, U.S.A.
Phone:
1-888-228-6654
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BB&T Bank Unprofessional and unethical is the way BB&T does business. NSF & Untrust should be the banks real name. Muptilpe Cities BB&T In General- No Certain Location Maryland
I have been a customer with BB&T and needless to say that this bank is very unprofessional with the way they conduct business, and with the way they treat thier customers ( Especailly the customer service call center).
I have been slammed with outragous NSF fees. The problem is that I had placed CASH in my account to cover charges that I had did on my credit card. I asked the teller if this was going to cover anything pending. He lied right to my face and told me yes. The very next day the money was gone and I had several NSF fees. This is not the first time that BB&T has done this. I admit I have made mistakes in the past regarding my account and took the blame when neeed. However the past two times this has happened was not my fault. I made sure there was money in my account to cover my a*s. Appearantly cash is not good enough to BB&T until they make sure they can get their d**n hands in my honey pot.
When I call into the customer service center of BB&T to try to handle this situation; I was bascailly told "Oh well, perhaps you should conduct your business eslewhere" What kind of customer service is this?? I am highly pissed and because I can't trust my money in BB&T hands, I have already switched bank accounts. I have been with other banks in the past and have never had issues like this. I highly recommend anyone who is a customer with BB&T seek other banking methods.
It is completely understandable that people, such as myself, make mistakes. I made a mistake by banking with BB&T. They lie, steal, and commit fraud. I have already begun making a report to the FDIC; and I will also be filing a report with BB&T Corporate headquarters. If someone would like to share with my thier situation- please do. I feel that people should stand up for them selves regardless of how big a compnay is. This is what companies want- they think people will just blow hot air; but assume nobody will do anything about it. So these compnaies ( BB&T included) continue to get away with unprofessional behavior.
Jeannie
La Vale, Maryland
U.S.A.
I have been slammed with outragous NSF fees. The problem is that I had placed CASH in my account to cover charges that I had did on my credit card. I asked the teller if this was going to cover anything pending. He lied right to my face and told me yes. The very next day the money was gone and I had several NSF fees. This is not the first time that BB&T has done this. I admit I have made mistakes in the past regarding my account and took the blame when neeed. However the past two times this has happened was not my fault. I made sure there was money in my account to cover my a*s. Appearantly cash is not good enough to BB&T until they make sure they can get their d**n hands in my honey pot.
When I call into the customer service center of BB&T to try to handle this situation; I was bascailly told "Oh well, perhaps you should conduct your business eslewhere" What kind of customer service is this?? I am highly pissed and because I can't trust my money in BB&T hands, I have already switched bank accounts. I have been with other banks in the past and have never had issues like this. I highly recommend anyone who is a customer with BB&T seek other banking methods.
It is completely understandable that people, such as myself, make mistakes. I made a mistake by banking with BB&T. They lie, steal, and commit fraud. I have already begun making a report to the FDIC; and I will also be filing a report with BB&T Corporate headquarters. If someone would like to share with my thier situation- please do. I feel that people should stand up for them selves regardless of how big a compnay is. This is what companies want- they think people will just blow hot air; but assume nobody will do anything about it. So these compnaies ( BB&T included) continue to get away with unprofessional behavior.
Jeannie
La Vale, Maryland
U.S.A.
1 Updates & Rebuttals
Jeannie
La vale,Maryland,
U.S.A.
*UPDATE ..
#2Author of original report
Thu, February 19, 2009
I have been a customer with BB&T and needless to say that this bank is very unprofessional with the way they conduct business, and with the way they treat thier customers ( Especailly the customer service call center). I have been slammed with outragous NSF fees. The problem is that I had placed CASH in my account to cover charges. I knew I had money in my account but had made a deposit anyways. I asked the teller if this was going to cover anything pending. He lied right to my face and told me yes. The very next day the money was gone and I had several NSF fees. The deposit made in CASH was never posted until the next day and all the sudden these NSF fees show up and the money was gone. This is not the first time that BB&T has done this. I admit I have made mistakes in the past regarding my account and took the blame/lost when needed. However; the past two times this has happened was not my fault. I made sure there was money in my account to cover my a*s. Appearantly cash is not good enough to BB&T until they make sure they can get their d**n hands in my honey pot. When I call into the customer service center of BB&T to try to handle this situation; I was bascailly told "Oh well, perhaps you should conduct your business eslewhere" What kind of customer service is this?? I am highly pissed and because I can't trust my money in BB&T hands, I have already switched bank accounts. I have been with other banks in the past and have never had issues like this. I highly recommend anyone who is a customer with BB&T seek other banking methods. It is completely understandable that people, such as myself, make mistakes. I made a mistake by banking with BB&T. They lie, steal, and commit fraud. I have already begun making a report to the FDIC; and I will also be filing a report with BB&T Corporate headquarters. If someone would like to share with me thier situation- please do. I feel that people should stand up for themselves regardless of how big a company is. This is what companies want- they think people will just blow hot air; but assume nobody will ever do anything about it. So these compnaies ( BB&T included) continue to get away with unprofessional behavior. Jeannie La Vale, Maryland
