Striderq
Columbia,#2Consumer Comment
Sun, October 07, 2007
Have you ever used Quicken or anather PFM software? If you did, the reason you got the $3.95 was because the bank's system showed you as accessing your information through the software. Many banks are now passing on the fee to the customers. You should be able to contact the bank's online banking customer service and have your software de-enrolled from their system. Then you should be able to access your bank's online banking site and download your info into the software. Just don't use the software to access the website. As for the disclaimer/agreement, every bank will have one for their online banking. It will spell out what they will provide and what you need to do. if you disapprove the agreement then you will not be able to use their online banking. I understand there may be paragraphs in the agreement that you do not like, however if you don't accept the agreement the bank has the right to not let you use their product. And yes I do work for a bank, but it is not BB&T.