- Report: #1010961
Complaint Review: BB&T - Tampa Florida
Reported By:
Poppage -
Tampa, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BB&T
400 N Tampa Street, Suite 1200 Tampa, 33602 Florida, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BB&T Like Used Car Salesmen? Tampa, Florida
If you like USED CAR SALESMEN, you should love BB&T MORTGAGE LENDING department. After shaking hands on a 4.0% mortgage commitment, the BB&T man surprised borrower at closing with paperwork showing 4.375%. Upon appeal, he (Eckley) wrote:
I apologize that we had a miscommunication on the capped rate. I locked the loan at the rate of the day which was.a cap of 4.375% for the jumbo loan. We lowered the cap to 4.25% yesterday and lowered the construction rate to 4.875%. That is the best that we have available. Let me know if you would like to proceed on the loan. Thank you.
Shawn Eckley-BB&T Retail Mortgage Lending Division
Assistant Vice President
813-293-8093 cell phone; 813-314-3171 fax
BBT Tower, 400 North Tampa Street, Suite 1200, Tampa, Florida 33602
He received this reply from the prospective borrower:
The path is clear as far as I am concerned. I have no peace about dealing with a used car salesman.
You may wish to advise family and friends to be advised concerning dealing with BB&T.
I apologize that we had a miscommunication on the capped rate. I locked the loan at the rate of the day which was.a cap of 4.375% for the jumbo loan. We lowered the cap to 4.25% yesterday and lowered the construction rate to 4.875%. That is the best that we have available. Let me know if you would like to proceed on the loan. Thank you.
Shawn Eckley-BB&T Retail Mortgage Lending Division
Assistant Vice President
813-293-8093 cell phone; 813-314-3171 fax
BBT Tower, 400 North Tampa Street, Suite 1200, Tampa, Florida 33602
He received this reply from the prospective borrower:
The path is clear as far as I am concerned. I have no peace about dealing with a used car salesman.
You may wish to advise family and friends to be advised concerning dealing with BB&T.
1 Updates & Rebuttals
Matt M.
Tampa,Florida,
United States of America
Shawn Eckley, BB&T top notch mortgage loan officer
#2Consumer Comment
Tue, February 26, 2013
While I can't speak to the complainant's experience, I can speak firsthand of my experiences with Shawn Eckley who has personally handled the mortgage loan for my home.
Mr. Eckley has always been exceptionally professional and willing to educate me on the numerous loan types and variations that he offers. Through the process I've learned that comparing mortgage products between various companies can be challenging as it is rarely an apple-to-apple comparison.
This also applies to interest rates where it is not only important to know the rate, but also the terms and conditions associated with that rate such as lock periods. Too often it seems people focus only on the number rather than the entire scenario. This can lead one to feel deceived, when in actuality they didn't hear or understand the entire message.
Baiting and switching is not Mr. Eckley's style as he is far to established and far to knowledgable of the mortgage industry to need to resort to those tactics. His professionalism and ethics in my opinion set him apart from many in the profession. I look forward to leveraging Mr. Eckley's knowledge for my future mortgage needs and would highly recommend him to anyone.
