Complaint Review: Beachbody - Team Beachbody - Product Partners - Internet

Did you ever contact Pierre?  Was he able to fix all the issues?  It seems that he responded to every  complaint on this site.  Just wanted to know if this was just for show or if it truly was ligit?  Am looking into possibly ordering, but wanted to be sure I had someone in my corner if I had any of the same problems.

Thanks,

Liz

The exact same thing (different dollar amounts) happened to me; in fact, I just finished dealing with them today trying to get the last of my promised refund. Customer service employees will try a number of distraction tactics and rattle off so much perplexing information - PLUS the information you get back from each different customer service rep is totally different and inconsistent from a previous one - that they cleary attempt to confuse the customer in hopes of still taking some portion of the customer's money. Then, when you haven't given in to the information they've provided you, they offer a phone # to "corporate". Twice I was given corporate's phone number, twice the phone #'s were different, and twice the number ends up hanging up on you while you are on hold. Interesting, isn't it. Coincidence? Nah. I too had a customer service rep hang up on me after I got the last penny of due refund just as I was thanking him for his help. Ticked off I s'pose since their games with numeric confusion and information overload did not work on me. Plus ... has anyone else noticed that their MATH is always off by a few dollars here, a few dollars there? They even have the courage to ask you for a copy of your BANK STATEMENT .. can you believe that? Can anyone spell "fraud"????? Or, "deceptive business practices"??? What business has the right or need for a copy of someone's personal bank statement???? How about asking for your new credit card #? What do they need your new credit card # for if you are fighting for a refund you were guaranteed??? This company has "need for Consumer Protection Agency" written all over it. In the long run of this, I have, in essence, ended up paying $82.65 for a product I no longer have in my possession. If they follow thru with the last bit of the refund amount they owe me yet, this returned product will still have cost me $68.00 plus the postage I had to pay to send it back. DO NOT PATRONIZE THIS PRODUCT if you want to protect your bank account or credit card. I never went through this with any other fitness product I have purchased via TV ad or online. I've gone back to my Tae Bo 4-tape collection, Abs of Steel and Buns of Steel .... you can obviously trust Billy Blanks and Tamilee Webb .. they took exactly what I owed them only once!

Please anyone with any other problems feel free to email me at [email protected]. My name is Pierre and after reading everyone's complaints about our company I have personally set out to try and help solve the problems some of you all seem to be having. I will only have access to this email account, so please I express patience if I have not responded in 24 hours. This also means that you will not have to deal with more than one agent in regards to your account. I am human too and I know how frustrating that can be! Especially when its about your finances! Beachbody is a wonderful company with a GREAT product; I would love for everyone to want to experience this for themselves without having to worry about anything else but your health and fitness. I pledge to make that happen for everyone. Thanks and I look forward to helping solve some of your problems and issues!