- Report: #1189852
Complaint Review: Beau derm/Revitaleye - Sant Anna California
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Author Not Confirmed
Why?
Beau derm/Revitaleye
3760 Mcfadden Ave Sant Anna, 92704 California, USA
Phone:
888-384-0873
Web:
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Beau derm/Revitaleye RIP OFF Sant Anna California
I ordered what i thought was 4 day free trial of cream. I was only charged for shipping and handeling, of $4.95 and $5.95. A few days later i got 2 unmarked packages in the mail. Niether package came with any paperwork . No directions, no ingedients listed on product.
I never used either product as they had no instructions.. today i was charged $89.95 and $85.95 on my credit card. i immediately searched the web for a customer service number.
I spoke to a person from BEAU DERM first her name was Lougie Joyee ID #*******. she offered me after several putting me on hold deals. she offered 15% then 30% and 50% credited back to my account. I demanded a full refund.
I was finally given a RMA# to send the product back too, and was told i would be refunded full amount within five days after they received the return product.
I was told that the revitaleye had to be handeled seperatly, but they would give me the phone number. Same process same offer but demanded a full refund. They agreed to a full refund 5 days after receiving my returned product.
Ironically, both companies deny being affiliated with one another , but the address I am returning to is exact same. I will be making copies of everything and getting it notorized.
