- Report: #1360722
Complaint Review: Beautiful Skin - Internet
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Author Confirmed
Why?
Beautiful Skin
Internet, USA
Phone:
888-550-2963
Web:
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Beautiful Skin Alucia TOTAL RIP OFF..BEWARE ............................. Internet
Beware of ordering this product, as they will enroll you in a program where you will receive the product every month for $100 per month if you don't cancel almost immediately!
Having multiple skin alergies, I order the 'free' sample to try for the cost of shipping and handling. My order was placed on Feb 21. I received the product sometime around Feb 24 or Feb 25th. I tried it once, and had a skin reaction to the product. So I stopped using it.
On March 9, I noticed a pending charge for $98.39 from Beautiful Skin. I contacted the company (the phone number was evident in the prior charge on my credit card detail), and explained that I did not order any more of the product, as it was problematic. They, being quite rude, informed me that I had 14 days to try the product and now I was stuck with the full cost of the product.
When I indicted that I would contact my credit card company, they told me that if I did that, I would initially get a credit, but after investigation, I would still be responsible for the product because I did not inform them within 14 days of my cancelation. I explained that their web site and information was quite misleading, but to no avail. They continued to indicate that I could not get full credit because I used the product and therefore could not return it. (How do you know if I ma alergic to it if I don't use it).
After much raised voices, the customer service person initially offered me a 30% discount on the charge, then a 50% and finally a 75% discount. I continually asked for the representative's name (I felt I needed that if I was to file a report with my credit card company). He refused on numerous occasions, kept asking me if I accepted the credits being offered. When I would not accept (or deny), but contiued to ask for his name, he rattled off the cancellation number and hung up on me.
This is a very misleading advertisement which I would warn others about. I would suspect that even if I had called immediatly, they would have said I was responsible to pay for the entire charge as I used the product.
Buyer....Beware............
