- Report: #327236
Complaint Review: BedinaBox.com - Johnson City Tennessee
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BedinaBox.com
2 Charter Court, Suite 1 Johnson City, 37604 Tennessee, U.S.A.
Phone:
800-588-5720
Web:
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BedinaBoxBedinaBox.com Foam Matress Bedding Johnson City Tennessee
Here is my experience with BedinaBox.com. I was in need of an inexpensive bed and I really wanted a foam matressed because I work in heavy labor. I searched brick & mortar stores and couldn't find prices that matched my needs. So I did what any young man would do I turned to the internet. I found several sites that among these included top brand names that were out of my price range. After a Google search I happen to come across a site called BedinaBox.com.
From reading the website information you get the impression you can get a great night sleep at fraction of the cost. On the site, there is so info about a 120 return policy and some testimonials etc. I just didn't "buy" into it. I did some more web searching and found some good reviews in other places and the (before I knew better) BBB logo sealed the deal.
When it arrived, I expected my bed frame to be a finised wood piece of furniture, nope it was a glorified pallet! I had a piece of it with duct tape. I was in desperate need of a bed though and besides the mattresses box didn't look that bad so I kept it. I was hoping it would get better.
After the first 30 days, just as before my neck started hurting again and I started tosing and turning which defeated the purpose of buying the bed. I didn't send it back right away because I didn't know how I would pack the "Machine Packed" Matress back into the oringinal packaing.
Finally, I had enough, on 04-12-08 I called for an RMA. No big deal right. Eventhough they say I will get a refund What really has me steamed is that I am being charged for shipping! $469-139=330 Why I am being punished for their lousy product? It does say in on their website under their return policy that you are responsible for shipping. I just hope this report warns other buyers before they buy!
BTW the rep also said I could have donated my matress to charity. He told me this after I spent the $50 and 8hrs packing the matress into the box then he asks me to take pictures of the frame!? How its in the box
Rammam71
Pottsville, Pennsylvania
U.S.A.
From reading the website information you get the impression you can get a great night sleep at fraction of the cost. On the site, there is so info about a 120 return policy and some testimonials etc. I just didn't "buy" into it. I did some more web searching and found some good reviews in other places and the (before I knew better) BBB logo sealed the deal.
When it arrived, I expected my bed frame to be a finised wood piece of furniture, nope it was a glorified pallet! I had a piece of it with duct tape. I was in desperate need of a bed though and besides the mattresses box didn't look that bad so I kept it. I was hoping it would get better.
After the first 30 days, just as before my neck started hurting again and I started tosing and turning which defeated the purpose of buying the bed. I didn't send it back right away because I didn't know how I would pack the "Machine Packed" Matress back into the oringinal packaing.
Finally, I had enough, on 04-12-08 I called for an RMA. No big deal right. Eventhough they say I will get a refund What really has me steamed is that I am being charged for shipping! $469-139=330 Why I am being punished for their lousy product? It does say in on their website under their return policy that you are responsible for shipping. I just hope this report warns other buyers before they buy!
BTW the rep also said I could have donated my matress to charity. He told me this after I spent the $50 and 8hrs packing the matress into the box then he asks me to take pictures of the frame!? How its in the box
Rammam71
Pottsville, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Bingram
Piney Flats,Tennessee,
United States of America
Anything we can do?
#2UPDATE Employee
Mon, December 07, 2009
To whom it may concern,
I came across you post about one of our mattresses recently and your transaction with our company about a year and a half ago. I was posting to see if there is anything we could do better, or anything we can do to make this right and earn back your business. Please let us know if we can address any of the issues you had with the mattress or your experience with BedInABox.com.
Sincerely,
Ben Ingram
[email protected]
1-800-588-5720
