Complaint Review: Belisi - Jupiter Florida

why do you and your manager lie first she says call customer service and ask for her but yet  customer service says she does not talk to customers. and then you and i quote " We issue refunds quickly and go outside of our stated policies to make

customers happy. If this customer call our customer service department at 1-800-434-1962, we would be happy to give his money back if he doesn't like our products " but yet your customer service states other wise  you have to down load a form fill it out and send it back to cancel orders  it sounds like you have a silver tongue for scamming people and as for the statement you made  and i quote " We are in good standing with the Better Business Bureau. " according to bbb and i quote " This Business is not BBB AccreditedBelisi Fashions, Inc. Additional LocationsPhone: (800) 434-1962Fax: (561) 748-65971700 Park Lane South,
#8, Jupiter, FL 33458http://www.belisi.com  

Customer Complaints Summary138 complaints closed with BBB in last 3
years | 55 closed in last 12 monthsComplaint TypeTotal

Closed ComplaintsAdvertising / Sales Issues83Billing / Collection
Issues22Delivery Issues10Problems with Product / Service23Guarantee /
Warranty Issues0Total Closed Complaints 138 "why so many complaints?

This is the one and only time I will post in this here because I deplore nearly everything about this forum, which could be a force for good. It's unfortunate. That said, I would like to set the record straight on a few things: 1. We are an honest family run business. Evidence: As a private company, we do not disclose the size of our customer base, but I will say that fewer than 1 in 5000 of our customers have chosen to post negative comments in this forum. That means 99.9% have not chosen to post negative comments. We are in good standing with the Better Business Bureau. We issue refunds quickly and go outside of our stated policies to make customers happy. We give a significant amount of money to charity. Our phone number is printed at the bottom of every page of our website. It is 1-800-434-1962. If you happen not to see it at the bottom, the word 'help' is at the top of every page. If you click help you will go to this page: belisi.com/customerService.aspx and you will see the phone number again. We don't use an automated voice attendant to answer our phone. We don't farm out our customer service overseas. There is no menu. If you call us during business hours, and someone is available, we will answer your call immediately without any hold time or menus to figure out. I invite anyone to try it out. If you call outside of our business hours, or you get our voicemail for any reason, we will call you back the next business day, at the latest, usually the same day. If you'd rather use email, our email form is easy to find and you don't have to fill out a bunch of hard to find information. You will get a personal response by the next business day at the latest, usually the same day. We, like all companies, have stated policies, but unlike a lot of companies, we give our customer service representatives a mandate to make the customer happy. If the customer isn't happy with the policy, within reason, we make an exception so that the customer will be happy. We provide a great health plan, through Blue Cross and 401(k) for our employees and we pay a fair wage at all levels of our company. 2. I'm sorry this particular customer is unhappy, but I believe we did everything we could in this case to provide good customer service. If you visit this promotion: belisi.com/neckties/91/neckties91.aspx It's obvious that we're offering a membership program. The first indicator is the very large "Join Now" graphic. The second indicator is the Fashion First Club benefits statement. The third indicator is the "I have read and agree to the terms of membership" statement. You cannot submit the order without having checked the box. In the pop-up box, the terms are listed. The terms are not very long and written in easy to understand language, not the 'legalese' you find in a lot of statements, but for those that would rather skim instead of read, we've underlined 2 statements. The underlining is meant to draw the eye making it easier to see. The only 2 statements that have been underlined are: 1. automatic delivery program. Please read the important terms and conditions of this offer. 2. Should you choose to keep the introductory shipment, you agree to make just four additional purchases in the next 2 years at our regular prices found at Belisi.com. Now, all that said, I know it's possible that someone might not choose to read the terms. For those that don't read the terms, we send a confirmation email, restating the terms. And in the event someone misses the confirmation email, we also send another email when the introductory order ships, restating the terms again. All that said, could someone still not know there is an additional requirement in the contract? It is possible and we want all our customers to be satisfied, so in that case, as with Richard from Palm Bay, we give our customer service representatives freedom to waive some of the additional purchases. If the customer still isn't happy, even though the return policy stats they are supposed to return the introductory shipment in 10 days, we allow returns up to 30 or even 60 days, sometimes more. As I said we are doing the best we can. We certainly could follow the letter of the law and enforce this as a binding electronic contract. The terms of membership must be checked in order to submit the order. However, we want our customers to be satisfied. I am sorry that Richard from Palm Bay was so unhappy. The reader can be the judge about whether we have been unfair. As Richard says, the customer service representative offered to waive 1/2 of the additional purchases and when that was unsatisfactory, went outside of the return policy and allowed Richard to return the introductory shipment. 3. I am saddened that someone would attack me personally. I have worked very hard to build this business to support my family and the families of our employees. We started it with no financing - a small savings only. I'm proud of our company, especially our employees. We are still a small family run business and Lord willing, we'll grow through the years. It's particularly hurtful that comments like these have driven rip off report listings to the first page of google for brand name searches of our company. In spite of the fact that 99.9% of our customers have not felt the need to post negative comments here, the listings create a negative perception, because let's face it - most people don't take the time to investigate whether there's merit to these reports. Most people will probably never see this response. Comments like these from Richard in Palm Bay are very hurtful and do not help consumers as should be the intention of this forum. As to my faith, I do take my guidance from Jesus and as such, I certainly do not condemn Richard in Palm Bay, nor this forum. Maybe he had a tough day. We all have them from time to time. Richard, I pray you are blessed with joy this holiday season. ~Peter