Bcnorth
Courtenay,#2Consumer Comment
Fri, July 20, 2007
We recently got a Bell phone, (Moto Razr), on the $25/m package with all kinds of stuff. A couple weeks after getting the phone the rep called and left a message on our machine saying that hte 3 month promotion for unlimited airtime was a mistake and he had to remove it from our account. I dont think so... Its in our signed contract. We called Bell customer service, told the lady the situation, and she instantly put the unlimited 3 months free back on our account. No questions asked, no problems. She was able to tell us when it was removed etc. When we got our first bill, there were no problems. $25 for the next month, plus $15 or something for the prorated month we had used up. The bill was exact, with no hidden charges. While the guy who sold us the phone reversed the free airtime, customer service was great at putting it back on. So far so good - fingers crossed.
Ryan
Burnaby,#3Consumer Suggestion
Mon, June 18, 2007
I got fooled into a contract as well. I signed up for the fun30 package for $30 per month. I was getting billed double per month. I have been calling them every since month about it because my phone continuously gets suspended. They continuous refuse to change my package and yell at me. I finally got someone that seen that my account was a total mess and she got it all straightened out. Do not deal with the men, they are assholes. I recommend that you find a different provider, don't pay the bill and let it slip off your credit bureau in 7 years
#40
Sun, January 06, 2002
I felt it's too much so I cancelled the phone when the contract was over. They told me that I have to let them know a month before or else I'll get penalty charge if I cancel the phone which mean I get charge eventhough I'm not using the phone. I'll never go back to Bell for the rest of my life!!! and I'm going to tell everybody about this.