- Report: #1371047
Complaint Review: Bella Serata - St Petersburg Florida
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Author Not Confirmed
Why?
Bella Serata
St Petersburg, 33743 Florida, USA
Phone:
1-877-371-4568
Web:
bellaseratacream.us
Categories:
Business Rating:
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Bella Serata TRIAL OFFER IS A SCAM St Petersburg Florida
I ordered the 14-day trial they offered on television for the price of shipping $9.00+; received the product on April 25 and have not opened it because I've been out of town. Was going to start using today, May 3; however, I got an alert that my account had been charged $89.03 for a 30-day supply. At no point was I informed that I was joining their membership and agreeing to auto shipments every 30 days. Called their customer service at 877-371-4568 and I get the spill that I agreed to it when I clicked "rush my trial". I asked where and was told it is in their fine print under "Terms and Conditions" (which is located on another page of their website from where you click the "rush my trial") and that I also agreed to waive any class -action lawsuit! Told them I wanted a full refund and was told they could not do that until I returned the product; said it was a 30-day supply not 14-day trial supply? I told them it was not a problem; it would be in the mail today and how soon would I get my money. We cannot tell you that because we don't know how long it will take for us to receive the product back. Told them I had never dealt with such a dishonest company before and they never once apologized for the confusion or misunderstanding but they would not refund my money until they received the product. Other reports advise they did not get their money back for varying reasons, incorrect RMA, only one RMA when 2 were needed, etc. I intend to file fraud with my bank as well as the Attorney General's office. This company needs to be shut down NOW.
