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  • Report:  #579826

Complaint Review: Benchmark Financial Groups LLC - Aliso Viejo California

Reported By:
Five Guys - Mahwah, New Jersey, United States of America
Submitted:
Updated:

Benchmark Financial Groups LLC
65 Enterprise Aliso Viejo, 92656 California, United States of America
Phone:
(949) 525-4604
Web:
http://www.benchmarkfingrp.com/
Categories:
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We entered into a lease agreement with Benchmark Financial Groups, LLC, located at 65 Enterprise Aliso Viejo, CA 92656 on 11/12/2009, with the clear understanding the lease had to be completed by no later than 11/24/2009, as we were opening a new store and had to have the lease approved and start paying our vendors by the first of December.



"I have Emails from the president, Marcus Davin, stating they can approve in less than 24 hours and Emails from the account rep stating they would be able to complete the lease within our stated time frames.



"Benchmark asked for a copy of a check (not the actual check) made out to Benchmark for the 1st and last payment for $4,804.32. When I faxed them a copy, they immediately took the funds out of our checking account. They never had authorization from us to do this, nor did they state anywhere they were taking the funds on a lease that had not yet been approved.



"Unfortunately we did not find this out until about a week after they took the funds and at that time we had no recourse with the bank. Since we wanted the lease we continued to deal with Benchmark.



"At no time did we change any of the terms of the deal.



"We continually asked the status of the approval and were assured it would close before the 24th. On the 24th I called and emailed several times to find out if the lease was approved and I did not get any response from the company. I was then forced to pay our vendors so we could make our scheduled opening.

At no time did Benchmark contact our vendors, as they said they would several times in writing, or file for credit approval until the 24th, so they did not even start the process. When we attempted to get our 1st and last payment returned Benchmark said it is non-refundable and now refuses to return our calls and emails


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