- Report: #174590
Complaint Review: Benny's Car Wash - Baton Rouge Louisiana
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Benny's Car Wash
5235 Essen Ln. Baton Rouge, 70816 Louisiana, U.S.A.
Phone:
225-275-1203
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Benny's Car Wash The car I came to support their business with was not the car I left with! Ripoff Baton Rouge Louisiana
I went to Benny's Car Wash for the first time ever on January 31, 2006. I heard you could get an oil change and a carwash for $35.
When I arrived at Benny's car wash, a young woman asked what I was getting done to my 1994 standard Honda Civic. Then directed me to pull up to the oil change line. There, a man in a wheel chair looked at my vehicle and an Asian man observed that I needed some more blades for my windshield wipers. I gave them the go ahead to work on my car while my mother and I sat inside.
After awhile, I paid my bill and saw that my car was being pulled around. When I walked over to my vehicle, a Mexican man got out of the car, took my ticket, and walked off. When my mother and I got in the car, I immediately realized that the shift ball at the top of my stick was broken.
It was not the manufactured shift ball, it was one that lit up in the dark that I bought and had installed. It was broken and leaning over by its wires.
I went to the manager immediately and reported what happened. Jeff, the manager at that particular branch, appeared to be no more than 21 years old. Jeff asked us to wait in his office while he took a look at the damage. He came back and said he would report the incident to his general manager, David Whitehead. But that there was nothing he could do. I asked him who was responsible. He said, "we have an african and an asian back there and neither one of them speak English."
I asked for the general manager's phone number and called him right then from the office. I received his voicemail and left a message asking him to give me a call regarding that matter.
My mother and I left the car wash dissatisfied with the outcome and decided to return 10 minutes later. We didn't understand why the manager couldn't take care of this situation. After all, that's what managers are for. In addition, I had just given them 50 of my dollars, entrusted them with my vehicle, and this was how they repaid me for supporting their business.... by returning my car in a condition it was not in when I gave it to them.
Jeff approached us when he saw that we had returned saying that he had just talked to the general manager and said, "He does not have time to deal with that today. Have her give me a call tomorrow."
I didn't like the idea of leaving there with the situation unresolved, but Jeff kept insisting that there was nothing he could do. Which is still amazing to me, being that he was a manager.
Nevertheless, the next morning came, and I called David Whitehead. I explained to him in detail what happened. His response was, "I don't see how something like that could happen. You want me to believe that one of my experienced drivers broke your stick."
I was a bit taken back by his response and I responded, "I am not calling you to get your opinion on whether or not you think this is possible... I am telling you it happened and I need the situation rectified.
He responded, "There's nothing I can do. We couldn't have broken it."
I explained to him that it was a special shift ball and that it was not one from the car's manufacturer, and that I had just purchased it.
He then claimed that it was the person who installed the stick's fault, and not them.
Needless to say, it ended in a shouting match, and still unresolved. I know this may not seem like a big deal. But it was something I paid for and they broke it. And to top it off, they refused to take responisiblity for it.
David Whitehead is one of the most unprofessional, insensitive, untrained managers I have ever come across. No steps were taken to try and rectify the situation and that alone is unacceptable!
It may be a small matter to them... but such a Huge INJUSTICE to me!!!!
Rhodesia
Baton Rouge, Louisiana
U.S.A.
When I arrived at Benny's car wash, a young woman asked what I was getting done to my 1994 standard Honda Civic. Then directed me to pull up to the oil change line. There, a man in a wheel chair looked at my vehicle and an Asian man observed that I needed some more blades for my windshield wipers. I gave them the go ahead to work on my car while my mother and I sat inside.
After awhile, I paid my bill and saw that my car was being pulled around. When I walked over to my vehicle, a Mexican man got out of the car, took my ticket, and walked off. When my mother and I got in the car, I immediately realized that the shift ball at the top of my stick was broken.
It was not the manufactured shift ball, it was one that lit up in the dark that I bought and had installed. It was broken and leaning over by its wires.
I went to the manager immediately and reported what happened. Jeff, the manager at that particular branch, appeared to be no more than 21 years old. Jeff asked us to wait in his office while he took a look at the damage. He came back and said he would report the incident to his general manager, David Whitehead. But that there was nothing he could do. I asked him who was responsible. He said, "we have an african and an asian back there and neither one of them speak English."
I asked for the general manager's phone number and called him right then from the office. I received his voicemail and left a message asking him to give me a call regarding that matter.
My mother and I left the car wash dissatisfied with the outcome and decided to return 10 minutes later. We didn't understand why the manager couldn't take care of this situation. After all, that's what managers are for. In addition, I had just given them 50 of my dollars, entrusted them with my vehicle, and this was how they repaid me for supporting their business.... by returning my car in a condition it was not in when I gave it to them.
Jeff approached us when he saw that we had returned saying that he had just talked to the general manager and said, "He does not have time to deal with that today. Have her give me a call tomorrow."
I didn't like the idea of leaving there with the situation unresolved, but Jeff kept insisting that there was nothing he could do. Which is still amazing to me, being that he was a manager.
Nevertheless, the next morning came, and I called David Whitehead. I explained to him in detail what happened. His response was, "I don't see how something like that could happen. You want me to believe that one of my experienced drivers broke your stick."
I was a bit taken back by his response and I responded, "I am not calling you to get your opinion on whether or not you think this is possible... I am telling you it happened and I need the situation rectified.
He responded, "There's nothing I can do. We couldn't have broken it."
I explained to him that it was a special shift ball and that it was not one from the car's manufacturer, and that I had just purchased it.
He then claimed that it was the person who installed the stick's fault, and not them.
Needless to say, it ended in a shouting match, and still unresolved. I know this may not seem like a big deal. But it was something I paid for and they broke it. And to top it off, they refused to take responisiblity for it.
David Whitehead is one of the most unprofessional, insensitive, untrained managers I have ever come across. No steps were taken to try and rectify the situation and that alone is unacceptable!
It may be a small matter to them... but such a Huge INJUSTICE to me!!!!
Rhodesia
Baton Rouge, Louisiana
U.S.A.
7 Updates & Rebuttals
Diogenes
Averill Park,New York,
U.S.A.
Really ?
#2Consumer Comment
Mon, July 27, 2009
And you're responding to a 3 year old report. I'm sure that the OP is still lingering here waiting on another answer.......
Twill27
Baton Rouge,Louisiana,
U.S.A.
Benny's offer poor customer service
#3Consumer Comment
Mon, July 27, 2009
I had a problem with Benny Car Wash a couple years ago. i was getting a car wash at the Perkin Road location. one of Benny's employee was directing cars in the car wash. the boy direct me over a rail and the manager came and move my car from over the rail. my tire was damage when the manager remove my vechile. i had to question the manage on replacing my tire because it was there fault. he had someone put my doughnut on and tell me i had to replace my tire. long story short, i spoke with "DAVID" who told me "it was my fault and no one direct me over the rail and remove my car from the rail". i was still at the car wash and in the present of the manager the hold time i was on the phone with him. when i told david he had poor customer skill and call him a liar because it was immpossible for him to investigate when this just happen and the manager never left my sight to tell him what happen. he then stated he review the video. i said i want to see the video because it would prove my point that it was their fault. he told me the buck stop here. i refuse to hang up until he resolve the issue. david hung up in my face. i call my lawyer and explain the situation. my lawyer call him and about 20 minute later i recieve a call from my lawyer and david, both telling me where to take my care and have the tire replace at Benny's expense. David need to get some lesson on customer serive or hire someone else to interact with customers. i have never use Benny's Car Wash service atfer this happen and i tell everyone not to use them.
Smarterthanyou
Fairfax,Virginia,
U.S.A.
Grow Up and Take Some Responsiblity
#4Consumer Comment
Thu, May 28, 2009
If you have special buttons put on a shirt after you buy it because it looks pretty, and you get it dry cleaned is it the dry cleaners fault? Probably not because the aftermarket buttons were probably single stitched and done by someone who wasn't a professional trained tailor, like your mother or aunt. First your car is older than the year I graduated High School, in fact the last time your car was new I was in 8th grade. In the same time that your car has been in existence I finished high school, college, graduate school, started a business, bought a house, got married and had kids. I wonder what is more feasible that your car is old, and is wearing thin, so you put an aftermarket device made in china for $.50 installed by an untrained technician and then expect the car wash to pay for it. Be reasonable...
Davitwayne
Denham Springs,Louisiana,
U.S.A.
Welcome to the club
#5Consumer Comment
Thu, July 26, 2007
I wish you would have called me first ! There is no Coustomer service at Bennys! Its use at your own risk as I too have had to deal with David Whitehead and know what you had to deal with the bad part of it is that they still get plenty of business but be it known that they also own all of the B Quick stores too so rember that when you need gas coffee a coke or something and pass em by
Davitwayne
Denham Springs,Louisiana,
U.S.A.
Welcome to the club
#6Consumer Comment
Thu, July 26, 2007
I wish you would have called me first ! There is no Coustomer service at Bennys! Its use at your own risk as I too have had to deal with David Whitehead and know what you had to deal with the bad part of it is that they still get plenty of business but be it known that they also own all of the B Quick stores too so rember that when you need gas coffee a coke or something and pass em by
Davitwayne
Denham Springs,Louisiana,
U.S.A.
Welcome to the club
#7Consumer Comment
Thu, July 26, 2007
I wish you would have called me first ! There is no Coustomer service at Bennys! Its use at your own risk as I too have had to deal with David Whitehead and know what you had to deal with the bad part of it is that they still get plenty of business but be it known that they also own all of the B Quick stores too so rember that when you need gas coffee a coke or something and pass em by
Davitwayne
Denham Springs,Louisiana,
U.S.A.
Welcome to the club
#8Consumer Comment
Thu, July 26, 2007
I wish you would have called me first ! There is no Coustomer service at Bennys! Its use at your own risk as I too have had to deal with David Whitehead and know what you had to deal with the bad part of it is that they still get plenty of business but be it known that they also own all of the B Quick stores too so rember that when you need gas coffee a coke or something and pass em by
