Mike
Lynchburg,#2Author of original report
Mon, January 29, 2007
To the credit of Bentley's, I did receive a phone call from one of the owners, JR, shortly after reporting this. He apologized profusely, and assured me that he doesn't do business this way and that his employees were totally in the wrong. He replaced the meal at no charge. I have since returned several times and have had nothing but good experiences there. They made a mistake, a bad one, but corrected it and I'm convinced that they are good people. And the food is really good!
Laura
Chicago,#3Consumer Suggestion
Mon, January 29, 2007
It's not bait and switch if the restaurant ran out of the special. You think it's odd to run out of a special? Come to Chicago where they run out of specials all the time! I agree that the sign should have been taken down, but I think that was just negligence, not a scam. And why did you stay there if what you wanted was no longer available? Makes no sense to me. I would have left...