Ruby
Louisville,#2Consumer Suggestion
Fri, June 11, 2004
I, too had a conversation or two with "Alicia". She is very rude and aggressive. I had my doctor write a statement stating that this product did not work, and I then faxed it to the company. I followed up with a phone call. The CS rep said they had "moved" and were behind on their faxes. I told her I expected my money within two weeks. About a week and a half later, my account was credited in full. Make sure they don't forget you. Report them on every website you can find. I was determined that they were not going to beat me. I told her CS rep this company has a horrible reputation and it is all over the websites. Why Ohio continues to let them operate is beyond me.