- Report: #908906
Complaint Review: BEST BUY BLACK TIE PROTECTION - Internet
Reported By:
mmcneill -
Fernley, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BEST BUY BLACK TIE PROTECTION
Internet, United States of America
Phone:
888-237-8289
Web:
http://www.bestbuy.com/site/Misc/Geek-Squad-Black-Tie-Protection
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BEST BUY BLACK TIE PROTECTION Cancellation process is almost unbearable Internet
I called to cancel my black tie protection on (3) cell phones 2 @ 9.99 a mo. and 1 @ 14.99 on 5/20, and received a cancellation confirmation email on 5/23. I was promised a full refund for the month of May because it was cancelled prior to billing date on May 23rd. I again was billed on 6/5, I called company they again gave a new confirmation number and stated I would receive a refund for May and June and it would take again 7-10 days to process.
I received (1) refund of 14.99 for a iphone on june 8th. I had to call again due to being billed for the other two phones and where was my refund from them???
I went to best buy where I purchased the phones and the black tie protection and was there 2 hours with a associate, she had to go through the same process I go through at home in trying to solve the issue.
At this point I am $105.00 ver billed for something I have been trying to cancel for (3) months.
Each time, spending hours on the phone writting my notes and confirmation numbers down.
This is a ridiculous process, I may need to cancel my ATM card just to get these people to stop billing me.
I received (1) refund of 14.99 for a iphone on june 8th. I had to call again due to being billed for the other two phones and where was my refund from them???
I went to best buy where I purchased the phones and the black tie protection and was there 2 hours with a associate, she had to go through the same process I go through at home in trying to solve the issue.
At this point I am $105.00 ver billed for something I have been trying to cancel for (3) months.
Each time, spending hours on the phone writting my notes and confirmation numbers down.
This is a ridiculous process, I may need to cancel my ATM card just to get these people to stop billing me.
1 Updates & Rebuttals
IntheKnow
New Jersey,USA
Credit Card Company or Bank
#2Consumer Suggestion
Thu, July 12, 2012
Your credit card company or bank can fight this battle for you. Get a third party involved. If you have to go to your state's consumer affairs hotline, do it.
