Nicole
Pennsylvania,#2Consumer Suggestion
Mon, May 21, 2012
But at ours, you are only permitted 1 pre-order per person. I'm going to go on a limb and say the associate who sold you the pre-orders didn't know enough to tell you to have a "friend or family member" pre-order it, to get around it.
Honestly, there is nothing Best Buy can do to fix this for you. This almost happened to my husband. He pre-ordered it before the pre-order tickets even came out. Luckily, we went to the midnight release. They didn't have one set aside for him at all, and I have a feeling had we gone a say or two later, he wouldn't have gotten it.
Plain and simple, they definitely jerked you around. Someone made a mistake, and that really sucks. Next time a pre-order like this comes around, pre-order it under two different people.
consumeradvocateAAA
United States of America#3Author of original report
Mon, May 21, 2012
5/20 Called the store to follow up to see if they had found any of the pre-orders that hadn't been claimed so they could fulfill their promise of the 2 pre-orders I had made, as shown on my receipt. I was told that due to some system errors and selling the limited edition as the regular edition with an upcharge on release day, inventory numbers were off company wide. So I asked if they would call around some local stores and try to locate an unclaimed copy for me.
5/20 After getting a call back I was told that they couldn't find a location and that the original plan of a free strategy guide would be about the only option left to me. But this time that they would discount a regular copy of the game in compensation. This wouldn't satisfy 2 people having 2 different versions of the game, enter jealousy. So I told the manager that I would come into the store to see what could be done about the situation as well as pick up the 1 copy of the 2 that they actually had.
5/20 I got into the store and greeted the store manager Joe. He was quick to walk through a more appeasable resolution so that I could try to find the 2nd of my preorder on the 2ndary or online market since they were sold out store wide.
In the end I want to extend a thanks for Joe in rising to the occassion and taking care of the customers concerns and errors caused by Best Buys inventory/pre-order system. The resolution, a discounted game and guide, weren't exactly what I wanted, I just wanted my 2 pre-orders at full price, but it was sufficient enough to let me feel ok about how the issue was finally resolved.
Thanks again to Customer relations at the 800 number (finally) and store Manager Joe for righting the ship.
All in all this issue was resolved fairly.
Thanks to those that actually cared to help resolve this.
Ashley
springfield,#4Consumer Comment
Mon, May 21, 2012
If they dont have your game, they arent going to be able to magically make one appear. I went through this with Blizzard's last WoW expansion. Apparantly all retailers (not just best buy) oversell the limited edition copies. They don't have any idea how many copies they will be getting and they all hedge their bets on how many copies they get. They are unable to order as many as they want, since blizzard only makes a certain amount of limited edition copies. For example, I was told 70,000 copies of cataclysm was it for the US market. If you look in to it on the internet, you will see amazon, wal-mart, gamestop, etc all run in to the issue of too many orders for these limited edition copies.
While best buy indeed did make a mistake in your case, there really isn't anything they can do to fix it. They can't order more copies of the game. They don't have them sitting around in their warehouse. If you want one that bad, you are going to have to get a refund and search for another retailer that still has a copy. I would also reccomend in the future that you show up the day the game i released, even if you have a pre-order, to secure your copy. It sounds as if they screwed up and didn't realize you ordered two and just saved one. The additional copies they has likely flew out the door on that first day.