- Report: #77102
Complaint Review: Best Buy Insurance - Arlington Texas
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Best Buy Insurance
111 Cooper Street Arlington, Texas, U.S.A.
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Best Buy insurance sells auto insurance policy then denies coverage when in an accident Arlington Texas
I purchased a new truck sometime last year. As with any new vehicle, you must provide proof of insurance before taking delivery.
With my driving record, it is very hard to find a decent insurance rate. Usually my full coverage is more expensive than my car payment. I called around and spoke with Jeff at the Best Buy Insurance on Cooper St. in Arlington. He gave me a quote for full coverage on the truck. It was great, about $75.00 less of a down payment than anyone else, and about $50.00 less a month.
I made the large downpayment, took my policy paperwork and receipt and left. Almost a month later, I was in an accident. I called the insurance company immediately. I was issued a claim number, and was told to expect a call back in a day or two. I was even instructed on where to have the truck towed. (All American Collision) Three days passed by and I had heard nothing.
I called the toll free claims number again, and was told that they had no record of anything and that I had no right to be calling as I had been cancelled the day before the accident. What is this??? I immediately called the agent and he told me, that we was sorry but that all he could do was sell me another policy, and that he recommended that I buy one because I was now driving my other car uninsured too.
I have filed a complaint with the Texas Insurance Commissioner, but they are in no hurry to help. I am out $3800 for repairs to my truck and am slowly paying State Farm (other driver insurance) a balance of $3000. State Farm has been great in offering me a payment plan, as they seem to understand the issue.
I need some help on how to resolve this one! Let me know of any ideas you may have. Thanks
Jeff
San Antonio, Texas
U.S.A.
With my driving record, it is very hard to find a decent insurance rate. Usually my full coverage is more expensive than my car payment. I called around and spoke with Jeff at the Best Buy Insurance on Cooper St. in Arlington. He gave me a quote for full coverage on the truck. It was great, about $75.00 less of a down payment than anyone else, and about $50.00 less a month.
I made the large downpayment, took my policy paperwork and receipt and left. Almost a month later, I was in an accident. I called the insurance company immediately. I was issued a claim number, and was told to expect a call back in a day or two. I was even instructed on where to have the truck towed. (All American Collision) Three days passed by and I had heard nothing.
I called the toll free claims number again, and was told that they had no record of anything and that I had no right to be calling as I had been cancelled the day before the accident. What is this??? I immediately called the agent and he told me, that we was sorry but that all he could do was sell me another policy, and that he recommended that I buy one because I was now driving my other car uninsured too.
I have filed a complaint with the Texas Insurance Commissioner, but they are in no hurry to help. I am out $3800 for repairs to my truck and am slowly paying State Farm (other driver insurance) a balance of $3000. State Farm has been great in offering me a payment plan, as they seem to understand the issue.
I need some help on how to resolve this one! Let me know of any ideas you may have. Thanks
Jeff
San Antonio, Texas
U.S.A.
