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Cleveland,#2UPDATE Employee
Thu, September 11, 2008
the first comment is a good one. Also, when you requested the data backup, did you get the "limited" or "unlimited" backup? The limited backup covers only 9.4 gb of data, anything more than that would not be backed up. If you paid for unlimited, they would back up any amount more than 9.4 gb but they cannot backup system files or programs...only data like Word docs, photos, music, movies, e-mails, tax records. Customers that request data backups are usually very vague in describing what they want saved, they typically say "My documents" - so the tech will copy all of the user accounts over so anything in My Documents or on the desktop is saved. They always try to save more than what you request because odds are that you forgot about something that is important.
Troy
Shelbyville,#3Consumer Comment
Fri, September 05, 2008
Did you just select all the folders and files in your root directory (C:\) and right click and go to properties to get that file count? If so, there is probably nothing missing as they would not back up system and O/S files. By the way, geek squad is not responsible for any data loss... read your service contract