Complaint Review: BEST BUY - Annapolis Maryland

When I look at reviews customers leave at the store, and here, every single customer claims to be either badgered constantly or offered no help at all. So we can't win in that situation. That having been said, if you came over to a group of associates who were talking (very often about work-related topics) and snapped at them to come help you, you're already on the wrong foot. Force isn't usually needed, a polite request works better.

I work in retail because in my store, I have the ability to talk to people about what they want, get to know them, and help them go home with something they'll really enjoy for a long time. But that breaks down when you come in with a bad attitude. When you're rude and I can tell you think I'm worthless because I work in retail, I'm running on my minimum to get through this sale. I'll ring you out for what you say you want instead of my usual trying to make sure it's exactly what you need first. Why? Because there's probably a waiting nice customer that I could be helping instead of you, and I'd like to get to them. It sounds harsh, but it's common sense that you get better service when you're nice. Also, if you're abusive, first we ask you to leave. Then, if you escalate or don't leave, we call the cops. You're welcome to come back later to discuss the issue if you can act like a person. If you threaten to sue us, we take you seriously. That means all further communication has to be conducted through our lawyer. Why? Becuase that's how lawsuits work.

as you would have them done unto you. Not trying to be rude, but if you treated the staff in anyway, like you posted this report, then I'm not surprised that they were unaccomodating. Pimply moron? Wow. Makes me glad I'm not in high school anymore making $8/hour.

I no longer work for the company, but can offer some insider perspective. basically what happens is the store sales people are under intense pressure to not just "sell a PC" but to include at lease some type of service to increase profit margin... some stores will "pre-optimize" all PC, meaning a customer is forced by local store managers to pay the extra $40 or not be allowed to buy the PC (which is technically a violation of corporate policy but does happen) or in your case promise that the work will be done ... in 30mins... 2hrs etc. then when it's not state to come back in a few hours. Because Best Buy's main competitor (circuit city) when Bankrupt , they have cut geek agent hours and increased work load. the agent's #1 responsibility is NOT fixing old PC's, working on new PC's like yours... but getting the line of people waiting down. & bringing in $$$ when an agent spend 2-3hrs just handling people in line... there is no time to work on your PC or old PC's in for repair. the daily budget doesn't care how many PC's get fixed, how long customers wait etc, the fact it takes 2 hours to package up some laptop's to ship out to a service center to be fixed, because it hasn't been done in several days.. these daily $$ numbers control labour hours.. When I worked at Geek Squad one day we were 8 days behind fixing PC's we were all busy working on them and a manager actually wanted to send people home because we were only at 40% of the daily budget. your PC would eventually get done, either when people stopping coming in closer to closing time of the store...so agents could get around to working on it, or sometime around 11am the next morning.. while you might think $40 isn't alot of money for Best Buy to refund the optimization.... it's worth more then a $2000 pc purchase. (the $40 has a 400% profit on a score card -vs- a PC with 3% and this controls a manager's bonus) technically you should have purchased the PC the day before traveling -vs- leaving it to the last minute. it was also a big mistake to lose you temper, yell scream etc in the store. Customer's do not realize how much danger they are in by doing this... because of Sept 11th, there is zero tolerance for any violance, (a customer raising thier voice /arguing in store is now considered threating behavour) while this may seem like an overreaction remember store employee do deal with actual people who are crazy, not just upset customers I've seen cases where the police have been called.. the officer says "that's it your done... leave now" the customer refuses - tried to present his "story, or side of the issue" (this isn't the time) with the the officer, the police says "that's it you were warned" grabs his arm to escort the person out.. the customer says "let go of me" pushes back... the officer throws the customer to the ground handcuffs them & arrested them... Criminial trespassing, resisting arrest, striking a police officer etc. - make up a bunch of other stuff, tyically a few hours in a holding cell, as an employee this was great fun to watch & makes great video (internet search on "best buy taser" for more info) it's a game, my advise understand it's a game, if you get upset, you lose big time.. remain completely calm at all times the only solution to your problem is filing a credit card dispute & not to shop with this retailer again.. & not purchase an item 2hours before your flight

Sorry to say this but 99/100 but if you treat somebody making minimum wage with disrespect and/or being rude to them, chances are you're going to get the same treatment back. But looking from a business standpoint, yes they appear to have no concept of time management and did not stack up to your expectations. But if you go into a sale with a good attitude and just understand that "things happen" (and believe me on their end, they do) things will move a lot smoother.Also, if they've worked on it then they're not going to eat that lost time just because you've changed your mind.