- Report: #445028
Complaint Review: Best Buy - Fort Wayne Indiana
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Author Confirmed
Why?
Best Buy
737 Northcrest Shopping Ctr Fort Wayne, 46805 Indiana, U.S.A.
Phone:
260-471-5501
Web:
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Best Buy, Major Letdown, Terrible Customer Service and Terrible geek squad Fort Wayne Indiana
I went to the store in question on Dec, 30th 2008 to purchase a printer and a Hard Drive. After i got home i tried it all out and the hard drive was fine but the printer would not print using the cable. it would only print using the wireless card. So i took it back 2 hours later and had them look at it. The dude looked at it for about 50 minutes and told me my software that controls my ability to install and use a printer was defective(the software that comes within windows) and so i exchanged it for a different one so i could avoid the 30 dollar service charge, if its a hardware problem its free if not i would have had to pay. SO i took it home and for awhile i never figured it out untill i get a system message from dell telling me that my usb audio driver could prevent a printer from working on usb. So i follow the directions to uninstall the driver and the printer works instantly like a charm. So i will be sure to never use geek squads services again.
Jacob
Golden Valley, Arizona
U.S.A.
Jacob
Golden Valley, Arizona
U.S.A.
4 Updates & Rebuttals
Brent
Geek Squad, USA,Colorado,
U.S.A.
We did nothing wrong
#2UPDATE Employee
Sun, June 28, 2009
It seems clear we did nothing wrong in this situation. It's hard to say for sure, since you say "i get a system message from dell" and then you post "all i had to do was email hp", but we don't have that luxury. We don't contact the vendor when there are problems. You didn't have to pay anything. And you didn't actually solve the problem yourself, you contacted the vendor directly who has probably had lots of issues like this (whereas I have never heard of this issue).
Blahsblah2001
Copley,Ohio,
U.S.A.
Did you take in the computer?
#3UPDATE Employee
Sun, May 10, 2009
Did you bring in your computer or just the printer? Because the Geek Squad is good, they know a lot, but memorizing which models use which drivers and exact driver compatibility with all hardware in the store.... that's not something they're responsible for.
Jacob
Golden Valley,Arizona,
U.S.A.
Dont get me wrong
#4Author of original report
Mon, April 20, 2009
I will still shop at best buy but i will not use geek squad ever again, i solved the problem in 10 minutes what was taking them over an hour. all i had to do was email hp.
Robert
Irvine,California,
U.S.A.
Seriously...
#5Consumer Comment
Mon, April 20, 2009
"...The dude looked at it for about 50 minutes and told me my software that controls my ability to install and use a printer was defective(the software that comes within windows)" - Oh yea like Windows is error free...LOL. I am no fan of Geek Squad..but in this case it seems as if they were at least on the right track. So it wasn't the Printer Driver, it was the Audio Driver..not bad for not having the computer in front of them.
