Brent
Geek Squad, USA,#2UPDATE Employee
Sun, June 28, 2009
It seems clear we did nothing wrong in this situation. It's hard to say for sure, since you say "i get a system message from dell" and then you post "all i had to do was email hp", but we don't have that luxury. We don't contact the vendor when there are problems. You didn't have to pay anything. And you didn't actually solve the problem yourself, you contacted the vendor directly who has probably had lots of issues like this (whereas I have never heard of this issue).
Blahsblah2001
Copley,#3UPDATE Employee
Sun, May 10, 2009
Did you bring in your computer or just the printer? Because the Geek Squad is good, they know a lot, but memorizing which models use which drivers and exact driver compatibility with all hardware in the store.... that's not something they're responsible for.
Jacob
Golden Valley,#4Author of original report
Mon, April 20, 2009
I will still shop at best buy but i will not use geek squad ever again, i solved the problem in 10 minutes what was taking them over an hour. all i had to do was email hp.
Robert
Irvine,#5Consumer Comment
Mon, April 20, 2009
"...The dude looked at it for about 50 minutes and told me my software that controls my ability to install and use a printer was defective(the software that comes within windows)" - Oh yea like Windows is error free...LOL. I am no fan of Geek Squad..but in this case it seems as if they were at least on the right track. So it wasn't the Printer Driver, it was the Audio Driver..not bad for not having the computer in front of them.