dontjudgebyrace
miami,#2REBUTTAL Individual responds
Fri, August 31, 2012
My mom bought a very expensive nice water camera that cost more then 300 dollars. It came defected and we took it to them and it was going to be a week, at the most two but it was there for two months and we went on vaction twice without being able to use it because everytime we went to ask if it was done or if it was ready or just to find out about it, it wasn't ready. And the had to fix it, they couldn't have easily exchanged it for another one if it broke out of nothing. Then it breaks again. We take the camera again and tell us again one to two weeks. Three and a half weeks pass by and my mom needed the camera because we were going on another trip. They took forever to fnd out what had hapened to the camera and finally after the second time of it breaking, they told us we can get an exchange after not having it for 3 and half weekd and they supposeby told us "that it was confirmed that we can get and exchange" and they didn't even call us. We didn't even know. If we would have not gone any time sooner then we wouldnt have gotten it.
When we bought the warranty they told us if it breaks we get an exchange not if it breaks we take it to the geek squad and wait more than a month to get it fix. They cashiers shoul be a MORE SPECIFIC.
Lisaandkids
United States of America#3Author of original report
Fri, August 31, 2012
UPDATE! The Agent in charge of my case and the store manager got me a NEW camera. While still not taking any blame I was issued a credit for the original price I paid and was able to get a new camera. The agent in charge would not tell me where my camera was but the store manager told me they believe it is in Canada..I live in California, well the both begin with C, close enough..right..?!?!? I'm still not happy with the service but I do have a shiny new upgraded camera in my possession. Q
IntheKnow
New Jersey,#4Consumer Suggestion
Thu, August 30, 2012
If this is year 1, the mfr warranty is still in effect and your Columbian neck tie plan only caused you to add another layer to the repair channel. No benefit otherwise.
Let me ask you, did anyone guarantee a turnaround time? Nope. Never has, never will. You are actually at the mercy of the plan administrator. This means that the store has ZERO to do with the repair other than shipping it out.
Sell 'em and duck.