Janet
Riverdale,#2Author of original report
Mon, February 14, 2005
Hi Guys. I finally received the voucher in the mail on Saturday, Feb 12 and got a replacement phone (Priced Lower) and DVD for my dear friend. She is very happy now.
Janet
Riverdale,#3Author of original report
Tue, February 08, 2005
Well I finally recieved a label on January 28th. It took multiple attempts tp finally get one. I got in contact with another supervisor who was willing to provide other options for me, but only after he sent out one more label to see if it would make it. Five days later, I recived the label I mentioned above. I recieved no other label. I shipped the phone from the post office on January 29th. I have been calling Best Buy to see if they have recieved it yet. I just called them now and they said that they have not recieved the phone yet. Had they got the label to me right the first time, I would have the phone replaced by now. In the meantime my dear best friend is struggling with her temp phone, that is old and doens't work very well. You can hardly hear her and she can hardly hear others. She really needs her replacement phone bad. At least they are willing to send me a voucher if my phone doesn't arrive in a certain amount of time. Stay tuned everyone.
Janet
Riverdale,#4Author of original report
Tue, February 08, 2005
Well I finally recieved a label on January 28th. It took multiple attempts tp finally get one. I got in contact with another supervisor who was willing to provide other options for me, but only after he sent out one more label to see if it would make it. Five days later, I recived the label I mentioned above. I recieved no other label. I shipped the phone from the post office on January 29th. I have been calling Best Buy to see if they have recieved it yet. I just called them now and they said that they have not recieved the phone yet. Had they got the label to me right the first time, I would have the phone replaced by now. In the meantime my dear best friend is struggling with her temp phone, that is old and doens't work very well. You can hardly hear her and she can hardly hear others. She really needs her replacement phone bad. At least they are willing to send me a voucher if my phone doesn't arrive in a certain amount of time. Stay tuned everyone.
Janet
Riverdale,#5Author of original report
Tue, February 08, 2005
Well I finally recieved a label on January 28th. It took multiple attempts tp finally get one. I got in contact with another supervisor who was willing to provide other options for me, but only after he sent out one more label to see if it would make it. Five days later, I recived the label I mentioned above. I recieved no other label. I shipped the phone from the post office on January 29th. I have been calling Best Buy to see if they have recieved it yet. I just called them now and they said that they have not recieved the phone yet. Had they got the label to me right the first time, I would have the phone replaced by now. In the meantime my dear best friend is struggling with her temp phone, that is old and doens't work very well. You can hardly hear her and she can hardly hear others. She really needs her replacement phone bad. At least they are willing to send me a voucher if my phone doesn't arrive in a certain amount of time. Stay tuned everyone.
Janet
Riverdale,#6Author of original report
Tue, February 08, 2005
Well I finally recieved a label on January 28th. It took multiple attempts tp finally get one. I got in contact with another supervisor who was willing to provide other options for me, but only after he sent out one more label to see if it would make it. Five days later, I recived the label I mentioned above. I recieved no other label. I shipped the phone from the post office on January 29th. I have been calling Best Buy to see if they have recieved it yet. I just called them now and they said that they have not recieved the phone yet. Had they got the label to me right the first time, I would have the phone replaced by now. In the meantime my dear best friend is struggling with her temp phone, that is old and doens't work very well. You can hardly hear her and she can hardly hear others. She really needs her replacement phone bad. At least they are willing to send me a voucher if my phone doesn't arrive in a certain amount of time. Stay tuned everyone.
Christina
Pasco,#7UPDATE EX-employee responds
Thu, January 20, 2005
I just read your post and I used to sell the "PRP" As a cashier, it is our sole duty to sell these dumb things. They do provide a sense of security and you should have been able to return the phone with no problem. USUALLY it is preferred that the customer call the 1888Bestbuy number to get the voucher...HOWEVER if it is the customer's desire, they CAN bring the phone in and exchange it for a LIKE PRODUCT. I don't know why they didn't let you take the phone back to the store as that is an option for you. I was never told that it was "policy" to have the customer call the 888 number...we returned several hundreds of defective products under the PRP at our store