Mark
Mesa,#2Consumer Suggestion
Mon, September 30, 2002
You say you understand the return policies. I happen to have a Best Buy receipt and on the front of it, it states "I have read and agreed to all return and refund policies printed on the back of this receipt and posted in the store". On the back, the basic information says they have no obligation to return or exchange a product after 30 days. "We accept returns or exchanges 30 days from the original date of purchase on our merchandise (not media, games, computers, etc.) containing all original packaging and accessories." They bent their policy when they didn't have to. During the Christmas season, usually purchases make after Thanksgiving through New Year's have a seperate return/exchange policy. Most of the time they are considered a gift and allow you to exchange the product for in-store products without a receipt, provided they adhere to other policies like open software, etc. With receipt, you can get a refund. As to why the manager made you step outside to test the product, that seems like they are giving you trouble. Companies have clamped down on the "no receipt, no return/exchange" policies because too many people would simply take something off the shelf and try to return it for cash, or another item. When you step into any store, you agree to their policies. Any deviance from this is up to the retailer, not the customer. You don't like the policy, don't shop there.