- Report: #31349
Complaint Review: best buy - Nationwide
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best buy
rivers ave, north charleston sc 29418 Nationwide, U.S.A.
Phone:
843-553-9299
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Best Buy will not make good on defective merchandise after 30 days of receipt North Charleston South Carolina
on 8/17/02 i purchased a pencam voice recorder as a gift. I gave the gift to the person on 9/25/02. the merchandise was defective. the battery cap would not stay on. on saturday, 9/28/02, i took it back to the store to return it.
the lady at the return counter said they would not accept returns after 30 days. i explained to her that it was defective. i asked to speak to the manager. when i explained it to him, he went and checked on something and came back and said he would give me another one. i asked him if would could check it before i left.
he said no, i would have to go out of the store and check it. i asked him what if that one was defective. he said exchange that one. but he would not let me check it before i left the store. he told me he was being nice by doing that. he said the only thing i can do is contact the manufacturer. i understand return policies.
what i don't understand is why when they sold defective merchandise, that i should have to contact the manufacturer (at added cost to me for the long distance call and the shipping charges that i have to pay for) to get the item replaced or fixed.
i know now that i should never buy anything from best buy. i know a lot of people buy birthday and christmas present early. so i am warning everyone if they buy anything from best buy 30 days before christmas, and for some reason the merchandise is defective or they get duplicate presents, you will not be able to return it. you will just be out the money you spent.
Joy
Goose Creek, South Carolina
the lady at the return counter said they would not accept returns after 30 days. i explained to her that it was defective. i asked to speak to the manager. when i explained it to him, he went and checked on something and came back and said he would give me another one. i asked him if would could check it before i left.
he said no, i would have to go out of the store and check it. i asked him what if that one was defective. he said exchange that one. but he would not let me check it before i left the store. he told me he was being nice by doing that. he said the only thing i can do is contact the manufacturer. i understand return policies.
what i don't understand is why when they sold defective merchandise, that i should have to contact the manufacturer (at added cost to me for the long distance call and the shipping charges that i have to pay for) to get the item replaced or fixed.
i know now that i should never buy anything from best buy. i know a lot of people buy birthday and christmas present early. so i am warning everyone if they buy anything from best buy 30 days before christmas, and for some reason the merchandise is defective or they get duplicate presents, you will not be able to return it. you will just be out the money you spent.
Joy
Goose Creek, South Carolina
1 Updates & Rebuttals
Mark
Mesa,Arizona,
They didn't have to exchange it
#2Consumer Suggestion
Mon, September 30, 2002
You say you understand the return policies. I happen to have a Best Buy receipt and on the front of it, it states "I have read and agreed to all return and refund policies printed on the back of this receipt and posted in the store". On the back, the basic information says they have no obligation to return or exchange a product after 30 days. "We accept returns or exchanges 30 days from the original date of purchase on our merchandise (not media, games, computers, etc.) containing all original packaging and accessories." They bent their policy when they didn't have to. During the Christmas season, usually purchases make after Thanksgiving through New Year's have a seperate return/exchange policy. Most of the time they are considered a gift and allow you to exchange the product for in-store products without a receipt, provided they adhere to other policies like open software, etc. With receipt, you can get a refund. As to why the manager made you step outside to test the product, that seems like they are giving you trouble. Companies have clamped down on the "no receipt, no return/exchange" policies because too many people would simply take something off the shelf and try to return it for cash, or another item. When you step into any store, you agree to their policies. Any deviance from this is up to the retailer, not the customer. You don't like the policy, don't shop there.
