- Report: #245807
Complaint Review: Best Buy - Richfield Minnesota
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Best Buy
7601 Penn Avenue South Richfield, 55423 Minnesota, U.S.A.
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888-237-8289
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Best Buy Charging late fee because the check is still in the mail - dishonest fraudulent billing RIPOFF Richfield Minnesota
Today April 26, 2007, I received the monthly bill stating that I my payment is past due and I owe $79.00. Obviously, the check was not received (now I have to pay an additional $35.00).
I called customer service and I was told that to bad - I had to pay the late fees because they said that the U. S. Postal Service lost the check (insinuating that I did not pay the bill). They would not give me credit nor would they talk about it unless they received a payment first, then they MIGHT talk about waiving the late fees.
There are several problems I feel that they are doing wrong.
1. The customer service and the manager on Duty [Terry Austin, ID number 7YP (so he says)] and they even tried to hang up on me. They were so rude that all professionalism was thrown out the window such the manager on duty was actually yelling at me and telling me that he was not going to talk over me. Then when I asked for his boss, Austin said that he went home already and continued to yell and be very hateful.
2. He said that the only way a customer can pay for their credit BILL was by mail only, to a P. O. Box. And by the way - it's the post office's fault. You cannot pay in person at the local store or on-line.
Therefore, here comes the extra money I will have to pay each month and thereafter to include stressors - a return receipt/ signature from post office to verify that the U. S. Post Office delivered the mail. Approximately $7.00 each time
3. Then they said that if they do not receive anyone payment then it is the U. S. Postal Service Fault.
4. Then Terry Austin even said to make sure that I cancel the check from the bank.(had already called bank and the check was not cashed). - Here is another Fee to stop payment on a check - $35.00
Sheri
Hiram, Georgia
U.S.A.
I called customer service and I was told that to bad - I had to pay the late fees because they said that the U. S. Postal Service lost the check (insinuating that I did not pay the bill). They would not give me credit nor would they talk about it unless they received a payment first, then they MIGHT talk about waiving the late fees.
There are several problems I feel that they are doing wrong.
1. The customer service and the manager on Duty [Terry Austin, ID number 7YP (so he says)] and they even tried to hang up on me. They were so rude that all professionalism was thrown out the window such the manager on duty was actually yelling at me and telling me that he was not going to talk over me. Then when I asked for his boss, Austin said that he went home already and continued to yell and be very hateful.
2. He said that the only way a customer can pay for their credit BILL was by mail only, to a P. O. Box. And by the way - it's the post office's fault. You cannot pay in person at the local store or on-line.
Therefore, here comes the extra money I will have to pay each month and thereafter to include stressors - a return receipt/ signature from post office to verify that the U. S. Post Office delivered the mail. Approximately $7.00 each time
3. Then they said that if they do not receive anyone payment then it is the U. S. Postal Service Fault.
4. Then Terry Austin even said to make sure that I cancel the check from the bank.(had already called bank and the check was not cashed). - Here is another Fee to stop payment on a check - $35.00
Sheri
Hiram, Georgia
U.S.A.
4 Updates & Rebuttals
Shawangunk
Middletown,New York,
U.S.A.
The reality
#2Consumer Comment
Wed, May 16, 2007
If the check is "still in the mail" past the due date, then either you did not mail it on time or it got lost in the mail. The most common culprit of such late fees is from people not mailing it in on time, and then trying to use that as an excuse for getting out of late fees. There are other ways to pay your bill besides mailing a check. You can set up online bill pay through your bank and pay Best Buy electronically; this way, you can verify that your payment is received by the due date. You can also pay your bill in any Best Buy store, and even via telephone.
Cory
San Antonio,Texas,
U.S.A.
Bulls**t
#3Consumer Comment
Tue, May 15, 2007
Have posted about this before. There's no way in hell a bill takes 12 or 13 days to get from TX to CA. Two out of three of my last payments took that long to get credited to my best buy(hsbc) account. How long does hsbc sit on them to rack up late fees? In my case, they credited the first late fee back. They stated because I was such a good customer. In the second and last, they actually went back and posted it for the day before to keep it from racking up a late fee. The payment hadn't posted on the due date even after I had mailed it THIRTEEN days before the due date. I think they did it because I had called both hsbc and best buy, corporate offices and raised hell. Oh and by the way, I got my statement yesterday with a credit balance of 72 cents. See, I told you I was gonna do it. What does it cost them now, 5 to 7 bucks to send you a statement? Let's see how long that's gonna last. When I called best buy corporate offices I told them I'd had enough of their bank's games and wanted to cancel my best buy card. I told them I wondered how many customers they were losing because of hsbc's games. Someone from best buy corporate office did call me back and took my information and said they would pass it along.
Chris
Oklahoma City,Oklahoma,
U.S.A.
There are other ways
#4Consumer Suggestion
Tue, May 15, 2007
You have options when it comes to paying you Besy Buy credit card. The previous poster is correct, Best Buy uses House Hold Bank (HSBC) as do most large retail stores. In this case you can pay on-line at BestBuy.com- scroll down to the bottom of the page and click the Credit link. You can also pay over the phone by calling 1-800-365-0292. If you use either one of these options, you can also choose to have the payment post the next day, for an additional fee. And of course, there is the option you chose, which is mailing the payment in. So before you complain about someone creating more fees for you, read your bill and check your options.
Taylor
Oxnard,California,
U.S.A.
Well
#5UPDATE Employee
Fri, May 11, 2007
#1 I am very sorry that you had such trouble but I must tell you that Best Buy Does not own a bank nore do they do their own Financing. Best Buy goes thruogh HSBC bank, the same bank as most department stores (circut city, frys, compusa etc.) So I can understand the frustration of the manager you incountered and you must understand that Best Buy and its affiliates have no control over the post office it is the banks policy that if they recieve a late payment you will be charged a late fee it may not be your fault but it is certanlt not BEst Buys or HSBC's fault so why should they be made to change the rules for you. Im not trying to be rude but realyy its a business and the only way to stay consistant and have a succesfull store or bank is to treat all customers the same and make each one stick to the same rules as everyone else. Oh and one last thing you can make payments online go to www.bestbuy.com and click the creditcard link at the top of the page. you should be able to figure it out from there.
