Complaint Review: Best Buy - Sarasota Florida

The reason the 19 'foot' thing is that when you type in quotes here..which is the same symbol for feet..it only puts it as ', a single mark..so that issue is moot..get over it..stupid thing to worry about here regardless. I also work at Best Buy..have for the last 6 years. I will say that sometimes they can be rude at customer service and don't go out of their way to keep a customer. Now it depends on the managers and the culture of the particular location. I have worked in 3 different locations in 2 states..and have been into many Best Buys all over..and the difference between the way the employees treat customers from one to another store location is astounding. Now with that said..I do not know enough about TV's to comment or rebut anything the OP stated, I work in mobile electronics...but I do take issue with "the customer is always right". Obviously whomever coined that phrase never actually worked in retail...or if they did they were full of it and using it as a ploy. Each circumstance should be taken on a case by case basis before we can determine who is right or wrong. I have customers every day I see try to scam us...or be very rude and disrespectful..blatantly LIE to try to get their way etc...AND I see many cases where the customer could have been satisfied but the managers were simply too stubborn and egotistical to give an inch..and lost a customer. Now losing a customer is not always the worst thing. The kind of customer that consistently complains about everything..can not figure out how to operate anything..and does not really spend too much money there..just keeps wasting our time..we do not want or need that type of customer..they are a loss and a waste of time..a 60 billion dollar company can survive fine without them. As well it is not worth losing a valued customer over a small dispute..a smart manager will work to satisfy this customer and in the long term, correct..it will pay off..we are very aware of that.

Just a quick response to the whole 19' thing: it was probably a typo. I noticed a Customer Suggestion from "D.," that insulted the original posting about how a 19 FOOT television was great for $420 dollars, showing how his/her intelligence was obviously superior. Then after some additional comments about the customer not always being right (which were valid,) D. stated, "Please educate yourself. It will make you a better consumer, and it will reduce the amount of bogus claims like this one." Oh really? Well Smartypants, not only did you fail to correct the 19' vs. 19" statement (you made the same error several times when you wrote about 19' and 32' TV's,) but you posted it twice! So not only did you make the same mistake, but you clogged things up by mashing that submit button two times! You silly goose, next time be a little less judgmental when you submitt comments bashing someone. Not everyone is perfect, see I just spelled "submit" wrong!

I believe this post is either a hoax or the poster does not have all the knowledge they need to make a proper decision.

I know for a fact that we carry a 19" Insignia model for $299.99 that handles 720p just fine. That would leave you with an additional $120 for whatever other purposes you like. On top of that, the fact you were offered the full $420 purchase price shows how well you were handled - we are only required to replace your item with an item of similar specifications, up to the purchase price. That means if you buy a TV for $1000, and three years later a similar TV is available for only $500, we are only required to give you $500 per the PSP terms and conditions.


Now, the reason I state that this is a hoax or the poster doesn't have the knowledge they need to make a proper decision follows:
Bestbuy.com search results for "720i": http://www.google.com/search?q=720i+site%3Abestbuy.com
Bestbuy.com search results for "720p": http://www.google.com/search?q=720p+site%3Abestbuy.com
Bestbuy.com search results for "720i but NOT 720p (only 720i)": http://www.google.com/search?q=720i+-720p+site%3Abestbuy.com

Basically, we do not carry any 720I only models, nor have I ever heard of any.

Now, if the poster meant 720p over 1080i, in my opinion, 720p is better quality. 1080i is interlaced, meaning that only 540 vertical lines are delivered at any time.

1280x720 (resolution of 720p) = 921,600 pixels
1920x540 (basic resolution of 1080i when interleaving taken into account) = 1,036,800 pixels

There is a bit of difference (10%) in the number of pixels, but 1080i also requires higher processing power on the TV's part, meaning possible poorer quality.

Additionally, and since this is important I will put it in caps, 720P TELEVISIONS ALMOST ALWAYS SUPPORT 1080I.

Given this fact, it's possible you meant your original TV was 1080p. In that case, I'll direct you to (http://www.avsforum.com/avs-vb/showthread.php?t=1099434) - basically, 1080- TV's at that size are incredibly rare. I have never seen one, and I don't believe BEst Buy has ever carried one.



In summary, your original TV was most likely 720P/1080I, and they offered you a new TV that was 720P/1080I. For these reasons, I am requesting you post documentation supporting your claim to this website.

This is in accordance with RipoffReport.com policies:
"An explanation that you believe the report is not accurate in some way (PLEASE BE SPECIFIC If you think the report is a hoax, please say so and demand that the author provide some proof that the transaction/event really happened)".


If you can not provide proper documentation, your review may be removed. Documentation would be a receipt showing the model of your original TV; that would allow us to look up the specifications of that unit.

There is NO SUCH THING as 720i. It is 720P. And that is the HIGHEST resolution you can get on a 19" TV. To get a resolution of 1080p, you must purchase a much larger TV, 32" being the SMALLEST 1080p HDTV. Go back to BB and take your pick of 19" TVs. 720p is the highest they go. By the way - WHY would you want to use such a SMALL TV with a PS-3 ??????

The customer is NOT always right.

Being a long time Best buy shopper, reports like this always make me laugh. You put so much detail into your report as long as it looks good on you and it does not matter if it is the truth or not. I too purchase the Geek Squad Black Tie Protection Plan on all of my major purchases. Notice how I did not call it a warranty? That is because it isn't. It is in place to protect your purchase in case of a mishap, it is not a warranty. The television will come with a warranty from the manufacturer. Besides no one buys an extended warranty anymore, it is not worth it.

Now lets talk about your television. A 19' television? For $420? That is amazing. I have never seen a 19 FOOT television. Perhaps you mean a 19" television? That would make more sense. And at 1080i, my word that is fantastic also. Too Bad in televisions under 32" the difference between 1080 and 720 is hardly noticeable, and in a 19" television you would not be able to see the difference at all. See the number, 1080 and 720, refers to how many horizontal lines are written across the screen to produce one image. in a small screen, like yours, a 720 is just as good as a 1080. I know, you will tell me you have 'special optical abilities' and you can tell the difference.

All that aside, with a $420 store credit, you could have upgraded your television to a much larger model. A quick search of the Best Buy website yields this:http://www.bestbuy.com/site/olspage.jsp?skuId=9244597&type=product&id=1218066284845 It is another Samsung television, a 26" television, for $460. Sure it is $20 out of your pocket, but for a new television that is about 45% larger than your existing unit is not bad. I would find anyone hard pressed not to take that offer. I know that would keep me as a Best Buy customer.

In fact I have had a similar thing happen to me in the past, and I did just what I suggested. I ended up with a newer, much larger television because of a fault I had with an existing television that I had a Best Buy protection plan on.

Your statement that the customer is always right is laughable. As a simple example: You are telling me that I can purchase an item, and return it whenever I desire? (not your situation, but I am rebutting your statement) I bought an iPod 2 years ago, and I have used it almost every day since then. It has been dropped, kicked, scratched, bitten, tossed, spun around, and sat on. But the battery has just died. By your statement, I can go back into the store I purchased it in, and demand a replacement/new ipod/a refund/their firstborn... I mean if the customer is always right, I should get all of those, right? Grow up.

Posts like yours clog this site with useless reports. You weren't ripped off. You just choose not to work with a company to produce a solution. You are in a situation of your own creation, but don't worry. You can go back to Best Buy and get yourself a better television.

Please educate yourself. It will make you a better consumer, and it will reduce the amount of bogus claims like this one.

Thank you, and good day.

Being a long time Best buy shopper, reports like this always make me laugh. You put so much detail into your report as long as it looks good on you and it does not matter if it is the truth or not. I too purchase the Geek Squad Black Tie Protection Plan on all of my major purchases. Notice how I did not call it a warranty? That is because it isn't. It is in place to protect your purchase in case of a mishap, it is not a warranty. The television will come with a warranty from the manufacturer. Besides no one buys an extended warranty anymore, it is not worth it.

Now lets talk about your television. A 19' television? For $420? That is amazing. I have never seen a 19 FOOT television. Perhaps you mean a 19" television? That would make more sense. And at 1080i, my word that is fantastic also. Too Bad in televisions under 32" the difference between 1080 and 720 is hardly noticeable, and in a 19" television you would not be able to see the difference at all. See the number, 1080 and 720, refers to how many horizontal lines are written across the screen to produce one image. in a small screen, like yours, a 720 is just as good as a 1080. I know, you will tell me you have 'special optical abilities' and you can tell the difference.

All that aside, with a $420 store credit, you could have upgraded your television to a much larger model. A quick search of the Best Buy website yields this:http://www.bestbuy.com/site/olspage.jsp?skuId=9244597&type=product&id=1218066284845 It is another Samsung television, a 26" television, for $460. Sure it is $20 out of your pocket, but for a new television that is about 45% larger than your existing unit is not bad. I would find anyone hard pressed not to take that offer. I know that would keep me as a Best Buy customer.

In fact I have had a similar thing happen to me in the past, and I did just what I suggested. I ended up with a newer, much larger television because of a fault I had with an existing television that I had a Best Buy protection plan on.

Your statement that the customer is always right is laughable. As a simple example: You are telling me that I can purchase an item, and return it whenever I desire? (not your situation, but I am rebutting your statement) I bought an iPod 2 years ago, and I have used it almost every day since then. It has been dropped, kicked, scratched, bitten, tossed, spun around, and sat on. But the battery has just died. By your statement, I can go back into the store I purchased it in, and demand a replacement/new ipod/a refund/their firstborn... I mean if the customer is always right, I should get all of those, right? Grow up.

Posts like yours clog this site with useless reports. You weren't ripped off. You just choose not to work with a company to produce a solution. You are in a situation of your own creation, but don't worry. You can go back to Best Buy and get yourself a better television.

Please educate yourself. It will make you a better consumer, and it will reduce the amount of bogus claims like this one.

Thank you, and good day.

Wow! You were offered a store credit for the price of the defective TV...what more do you want? The fact that you whine, b***h, and moan doesn't change the terms of the extended warranty you obviously didn't read.
Why do you think the rules shouldn't apply to you?