Jaxbert
Saint Johns,#2UPDATE Employee
Sun, November 30, 2008
They do have a lower price, at times, online. Afterall, there is less overhead online, and they can use a large warehouse anyplace and stock the stuff and drop ship it. Sometimes in-store is cheaper. They are working on keeping the prices the same, but that is not always easilly done. A store in California has more overhead then a store in Kansas. Higher taxes, perhaps they need to pay associates more, higher electric bills. Having all prices match the Internet is difficult when you have a world-wide corporation. So different markets have to have diffrerent prices. So how do you then match that to a online site. Also, Bestbuy.com is really like a different company alltogether. They use a different POS system... they are almost like a subsidiary. The last thing is I find it hard to believe they would not match the price. If they don't, they have a training problem at that store. I match BB.COM all the time.... even weeks after it was purchased. It is clearly within the price match policy. A manager should not even be called... the system will allow a price change by any cashier.
J G Shrugged
Austin,#3Consumer Suggestion
Fri, November 21, 2008
Their web division is separate from the retail stores. (because they don't have the same overhead as the stores) Wal-Mart, for example was selling a toy for $10 less than the store. Store refused to price-match the website, so the product was returned to the store and bought online, and then shipped to the store. If you want the online price, buy it online, and pick it up at the store. You will get the online price. I don't see a ripoff here.
G33k Ag3nt
Bourbonnais,#4UPDATE Employee
Fri, November 21, 2008
The reason why this happened is for a while BBY corp had a division working on the online site and another division coordinating prices for the stores... and I dont believe they talked, emailed, or even knew each other existed Now we have 2 web sites in store, the local store website reflecting prices in store, the national website with lower pices, but thoes lower prices are online only specials and are identified as such. If you find a product online bby national and is cheaper than in store we price match + 10%, I believe anyway.. I am a repair tech I do not sell much product But I remember a few years ago when we got a lot of flack for that in store
Kwilder
Tauton,#5UPDATE EX-employee responds
Fri, November 21, 2008
BB did the same exact to me. Hate to see Circuit City go under, but rest assure BB will never get a dime of my money.