Bernhard
Seal Beach,#2Consumer Comment
Mon, November 13, 2006
Want to thank you for your input. I guess I was only thinking that best buy could of just opened the program and helped with the settings of explorer as a good public relations, since it as new. I only wish that Best buy Customer service would have answered me, the same as the the persons that gave me the info on the Rip Off site. ps. The Best Buy salesman was very helpfull and knowledgable and helped me with the downloading data from the old hard drive on an external drive. No regrets there. thanks all.
Thomas
Anderson,#3Consumer Comment
Mon, November 13, 2006
These will (usually) reside in your browser. The higher or more restrictive your security setting, the higher the security threshold any site will have to meet for you to access it, and therefore your browser will deem more sites as being "unsafe" for you to visit. Also you may have a firewall. If not, get one. ZoneAlarm is an excellent firewall. I think you have a "settings" issue.
Danielle
Royal Oak,#4UPDATE EX-employee responds
Mon, November 13, 2006
To everyone- If you purchase an item from Best Buy and it breaks during your return/exchange period: EXCHANGE IT! Do not allow them to "fix" it. If an item is defective, barring damage done by a customer, Best Buy has to exchange it for the exact same product and waive the restocking fee. Larry is right. Best Buy service plans do not cover ANY software issues, regardless of what the salesman might tell you. Read the whole plan before buying-it might not cover your intended use of the product.
Larry
Burbank,#5Consumer Comment
Mon, November 13, 2006
I do not work for Best Buy, but I do work for a competitor of Best Buy so I see this kind of stuff happen from time to time. The fact is, software is not covered by retail stores. If the software (internet explorer) was preinstalled by the manufacturer, you must contact them to have them repair it under their warrenty. Best Buy was not in the wrong for refusing to fix your computer for free. They sale computers, they are not the ones who built it.