F.
Plains,#2REBUTTAL Individual responds
Sat, June 04, 2005
A faulty product is just that, a faulty product. Your assumptions "Methinks it is obvious that you simply wanted to return your purchase, and used various complaints as a way of trying to get out of paying the restocking fee" couldn't be more wrong.
Pam
Appleton,#3Consumer Suggestion
Fri, June 03, 2005
Best Buy, along with many/all other businesses have a return policy. Some responsibility needs to fall on the consumers end as well. I know the enormous sign on the Best Buy wall clearly states the return and restocking policy. In this, case why would you go to the retailer with such trouble? If it is a defective product typically there is intructions on calling the manufacturer NOT the retail store. I have had no trouble what so ever with Best Buy, all the way down to saying NO the the magazine offer. I adore the pruct replacement option, I have used it several times and got what I signed up for. Do consumers really not read/sign before purchase anymore?
Pam
Appleton,#4Consumer Suggestion
Fri, June 03, 2005
Best Buy, along with many/all other businesses have a return policy. Some responsibility needs to fall on the consumers end as well. I know the enormous sign on the Best Buy wall clearly states the return and restocking policy. In this, case why would you go to the retailer with such trouble? If it is a defective product typically there is intructions on calling the manufacturer NOT the retail store. I have had no trouble what so ever with Best Buy, all the way down to saying NO the the magazine offer. I adore the pruct replacement option, I have used it several times and got what I signed up for. Do consumers really not read/sign before purchase anymore?
Pam
Appleton,#5Consumer Suggestion
Fri, June 03, 2005
Best Buy, along with many/all other businesses have a return policy. Some responsibility needs to fall on the consumers end as well. I know the enormous sign on the Best Buy wall clearly states the return and restocking policy. In this, case why would you go to the retailer with such trouble? If it is a defective product typically there is intructions on calling the manufacturer NOT the retail store. I have had no trouble what so ever with Best Buy, all the way down to saying NO the the magazine offer. I adore the pruct replacement option, I have used it several times and got what I signed up for. Do consumers really not read/sign before purchase anymore?
Peter
Pony,#6Consumer Comment
Fri, June 03, 2005
You've got this all wrong. The problem is NOT that Sony "knowingly sells a faulty product." The problem is that YOU did not do your homework and research the problem before you bought the computer. It was obviously very easy for you to locate information about the computer problems AFTER you decided you were unsatisfied with your purchase. Why then, did you choose not to be a responsible consumer and do your research BEFORE purchasing? Methinks it is obvious that you simply wanted to return your purchase, and used various complaints as a way of trying to get out of paying the restocking fee! And now that the store will not give you your way, you are crying to anyone who will listen. Oh please! Go cry me a river!