- Report: #253736
Complaint Review: BEST FRIENDS PUPPY BOUTIQUE - Nationwide
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Author Confirmed
Why?
BEST FRIENDS PUPPY BOUTIQUE
191 TOWNE CENTER CIRCLE D02 SANFORD, FLORIDA 32771 Nationwide, U.S.A.
Phone:
407-323-0916
Web:
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BEST FRIENDS PUPPY BOUTIQUE bad business with contracts on puppies Sanford florida
My boyfriend bought me the sweetest puppy for my birthday last year (August) and was promised he would receive UAB registration papers within 60 days. This dog was sick for the first 3 months that we had him and we was taking him to the vet that was appointed to take care of him with our warranty, he did not seem to get any better so we bit the bullet and started to pay out of our pocket to get him well. It still took us 2 more vets and months for him to show any improvement. That was bad enough but he had some very sad behaviors, (leary of others, hiding food everywhere, sick all the time, eating his own feces, hiding,) so many that I became concerned about and started to inquire, all symptoms pointed to him coming from a puppy mill which made me sad to think he might have gone thru such things.
Check out puppy mills online if you need to see what I am speaking of. We finally got him thru all of this thru our love for him but now, we cannot seem to get his papers. I have called and spoken with the owner who keeps putting me off by saying he will do this and that and get back with me. My boyfriend called again today 2x and again, the same thing. Finally he called them back and spoke with the owner "Jeremy" the same one who has repeatedly told me he would get the papers we "paid" for and is included in our contract. Jeremy not only told us that he is "not" UAB registered but in fact told me he cannot reach the breeders, because it goes to an unknown number (another sign of a puppy mill per online info) even tho he told me later in the conversation he spoke with them in MARCH. I guess they must have moved? I became upset with him trying "once" again to brush me off and he told me if I wanted to be that way he would do nothing for me. Is that customer service? NO, I don't think so. I did tell him he was going to be put on here and I will file small claims against him for not living up to the contract we got with our precious dog. I advised if he knows nothing about these dogs (as he said he does not per our phone conversation) he should not be giving out contracts stating certain things about them. I am happy with my poodle who was not supposed to get over 5 pounds and is about 10, but that is not my complaint,
my complaint is buying a dog with a contract that according to Jeremy, they know nothing about the breeders or parents of these dogs. It is sad to believe we entrusted buying an expensive dog and being treated like this. PLEASE, if anyone else has had this problem with this business, let me know on here. I feel like we have been givin the boot as far as that business/Jeremy (owner) is concerned.
Betty
oviedo, Florida
U.S.A.
Check out puppy mills online if you need to see what I am speaking of. We finally got him thru all of this thru our love for him but now, we cannot seem to get his papers. I have called and spoken with the owner who keeps putting me off by saying he will do this and that and get back with me. My boyfriend called again today 2x and again, the same thing. Finally he called them back and spoke with the owner "Jeremy" the same one who has repeatedly told me he would get the papers we "paid" for and is included in our contract. Jeremy not only told us that he is "not" UAB registered but in fact told me he cannot reach the breeders, because it goes to an unknown number (another sign of a puppy mill per online info) even tho he told me later in the conversation he spoke with them in MARCH. I guess they must have moved? I became upset with him trying "once" again to brush me off and he told me if I wanted to be that way he would do nothing for me. Is that customer service? NO, I don't think so. I did tell him he was going to be put on here and I will file small claims against him for not living up to the contract we got with our precious dog. I advised if he knows nothing about these dogs (as he said he does not per our phone conversation) he should not be giving out contracts stating certain things about them. I am happy with my poodle who was not supposed to get over 5 pounds and is about 10, but that is not my complaint,
my complaint is buying a dog with a contract that according to Jeremy, they know nothing about the breeders or parents of these dogs. It is sad to believe we entrusted buying an expensive dog and being treated like this. PLEASE, if anyone else has had this problem with this business, let me know on here. I feel like we have been givin the boot as far as that business/Jeremy (owner) is concerned.
Betty
oviedo, Florida
U.S.A.
1 Updates & Rebuttals
Jeremy
Sanford,Florida,
U.S.A.
Best Friends Puppy Boutique - good business, excellent reputation, Sanford, FL
#2REBUTTAL Owner of company
Thu, May 29, 2008
It saddens me that people like Betty Stowers feel the need to try and justify their own sad lives by upsetting others. We sold this puppy in good faith with a contract [which covers the customer] as per the Pet Lemon Law. The puppy was perfectly healthy when he left our store and NOT ONCE did Betty call us to tell us the puppy was having "issues." We have a 12 month warranty [as per the Pet Lemon Law] and if there was any hereditary or congenital problems then all Betty had to do was call us - but she did not! Her main "gripe" is that she did not receive her Registration papers in a timely manner, but when she called me on June 11th 2007 [the date she submitted this ridiculous complaint] I immediately contacted the breeder [although it took a few days] and Betty did receive her Registration Papers within 14 days - so why is she complaining? Why did she at least not give me a chance to get a copy of the Registration papers to her before she decided to slate a reputable business? Considering we knew nothing of the supposed health issues until 10 months after she purchased the puppy, and the fact that she received her Registration papers within 14 days of her contacting me, I think that the least she could do would be to print a retraction and thank us - but no - I doubt that as she has a dog that eats it's own faeces! Does she not know that if you pick up a dogs faeces then he won't be able to eat it! She states that the dog hides his own food?? - Is that a problem that we should be blamed for?? Is it our fault that the puppy got to 10lbs? Come on Betty - behavioural problems are down to the owner to solve. You have a perfectly healthy puppy and the Registration papers to go with it. In 2007 we sold over 400 puppies and had 3 claims under the warranties - that is a reputable puppy store - not a puppy mill!
