- Report: #442758
Complaint Review: Best Of Time BestofTime.com PERPETUAL DIAMONDS ALEX JEWELRY A ROLEX FRAUD SCAM - Atlanta Georgia
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Best Of Time BestofTime.com PERPETUAL DIAMONDS ALEX JEWELRY A ROLEX FRAUD SCAM
3180 Presidential Drive, Suite J Atlanta, 30340 Georgia, U.S.A.
Phone:
888-721-1979
Web:
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BEST OF TIME, BESTOFTIME.COM, PERPETUAL DIAMONDS, ALEX JEWELRY INTERNET ROLEX 2-PERSON FRAUD SCAM, PERPETUAL DIAMONDS SOLD ME 2 WATCHES FOR $3000 AND I NEVER RECEIVED THEM, IS THIS PROFESSINAL WEBSITE ACTUALLY A 2-PERSON SHOP INTERNET ROLEX SCAM? Atlanta Georgia
Customers beware! I bought from Best of Time (BestofTime.com) because they had a professional website but watch out! Best of Time is actually Perpetual Diamonds (PerpetualDiamonds.com), aka Alex Jewelry, Just do a google for Perpetual Diamonds or visit PerpetualDiamonds.com and you'll see that the sites are the same.
I ordered two watches from them in mid-August of 2008. I called the mid-September to check the status, and was told that there had been a two to three week delay, but that the watches would ship early in the 2nd week of October and I should have them no later than the beginning of the following week.
No watches arrived, so I called back at the end of that week, and was told again, two week delay. Annoyed, but ok - I know that shipping can be problematic at times. So two more weeks go by, and I called to check the status of the order, and was told (again) that there was yet another two to three week delay.
I also had problems getting through to their customer service line, so I called the toll-free order number to get the status of my order each time. The customer service line is either busy, or rings through to a voice mail system, stating that their normal office hours are 'x to x' - odd thing was, I was calling between 'x and x'.
At least some proactive customer service would be helpful. Why am I having to call them to get the order status? How hard is it to send out an email to everyone who has ordered 'x' model, and tell them there's been a delay? Fortunately, they won't charge your card until they ship the merchandise, so at least you don't have to fight that battle.
It's a shame, really - they seem to focus more on advertising and selling their products than they do on the fulfillment of their orders. Never again - there are plenty of companies out there that sell watches - no need to continue dealing with this company.
It's now been nearly 3 months, no watches and no money back.It's funny when I call they always say they ship 2000 watches a year and have 20 employees but it's always the same 2 people answering the phone. I'm starting to think it's a 2-person internet Rolex scam.
After all, I never saw their website a year ago. When did they even build it?
I filed a report with the BBB and since have purchased my new watch from (((competitor's name redacted)))
Kacey
wayne, Pennsylvania
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
I ordered two watches from them in mid-August of 2008. I called the mid-September to check the status, and was told that there had been a two to three week delay, but that the watches would ship early in the 2nd week of October and I should have them no later than the beginning of the following week.
No watches arrived, so I called back at the end of that week, and was told again, two week delay. Annoyed, but ok - I know that shipping can be problematic at times. So two more weeks go by, and I called to check the status of the order, and was told (again) that there was yet another two to three week delay.
I also had problems getting through to their customer service line, so I called the toll-free order number to get the status of my order each time. The customer service line is either busy, or rings through to a voice mail system, stating that their normal office hours are 'x to x' - odd thing was, I was calling between 'x and x'.
At least some proactive customer service would be helpful. Why am I having to call them to get the order status? How hard is it to send out an email to everyone who has ordered 'x' model, and tell them there's been a delay? Fortunately, they won't charge your card until they ship the merchandise, so at least you don't have to fight that battle.
It's a shame, really - they seem to focus more on advertising and selling their products than they do on the fulfillment of their orders. Never again - there are plenty of companies out there that sell watches - no need to continue dealing with this company.
It's now been nearly 3 months, no watches and no money back.It's funny when I call they always say they ship 2000 watches a year and have 20 employees but it's always the same 2 people answering the phone. I'm starting to think it's a 2-person internet Rolex scam.
After all, I never saw their website a year ago. When did they even build it?
I filed a report with the BBB and since have purchased my new watch from (((competitor's name redacted)))
Kacey
wayne, Pennsylvania
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
2 Updates & Rebuttals
Kacey
Wayne,Pennsylvania,
U.S.A.
RE: BEST OF TIME, BESTOFTIME.COM, AKA ALEX JEWELRY, PERPETUAL DIAMOND INTERNET ROLEX SCAM
#2Author of original report
Sat, April 18, 2009
LIES LIES LIES, They act so sweet on this site but when I call my number is blocked! What happened to Perpetual Diamonds? Even your former employee tells me you are now banned from American Express and had to change your company name . Why is http://www.bestoftime.com the same as http://www.perpetualdiamonds.com and why are there so many complaints about Alex Jewelry? Are you in Atlanta or Florida or does your company constantly move around and change its name month to month? You've defrauded hundreds of consumers. Why don't you try learning something about ethics and pursue a normal, honest business? I'm a hard-working individual and it's just not fair what you've done to me and others. Think about how you're making a living for a second and what you're doing to people. Is this worth it?
Julie
Atlanta,Georgia,
U.S.A.
UPDATE UPDATE UPDATE BEST OF TIME, WWW.THEBESTOFTIME.COM, AKA Alex Jewelry
#3UPDATE Employee
Fri, April 17, 2009
BEST OF TIME, WWW.THEBESTOFTIME.COM, AKA Alex Jewelry First off, any person reading this should remember that the only organizations in U.S.A that accepts complaints and checks if the person is a legitimate customer and the truthfulness of a complaint is the Ripoff Report and the BBB, Better Business Bureau. There is absolutely no website on internet that checks on the authenticity of the complaint or any information written or who the actual person is who is actually typing and trashing the company. Most website including similar websites that exist allow anybody to write a complaint about any company and make up a name and the state they are from. It is unfortunate but this is the reality of today's internet. So any competitor of any company can create numerous complaints all over the internet about BEST OF TIME, WWW.THEBESTOFTIME.COM, AKA Alex Jewelry and make up a name and a state and lie about the whole content and their experience on any website in doing so they can trash any company however they want and it will be posted. And nobody will remove it. This is unfortunate and unfair to good businesses like BEST OF TIME, WWW.THEBESTOFTIME.COM, AKA Alex Jewelry but this is the reality of the internet and something no company can control. It is only Ripoff Report and BBB, Better Business Bureau, that goes back and checks if a person by specific name actually has any complaint or concern. We here at BEST OF TIME, WWW.THEBESTOFTIME.COM, AKA Alex Jewelry are proud members of BBB, Better Business Bureau, and hold the highest form of recognition, we are an official accredited business by BBB, Better Business Bureau, with no complains and exceptional A+, A PLUS RATING, the highest possible rating a business can get! BEST OF TIME, WWW.THEBESTOFTIME.COM, AKA Alex Jewelry has the best reputation with all of our customers and BBB, Better Business Bureau, will confirm it for you. we wish to thank Ripoff Report for giving us a form to respond in. Simply go to their website and check out our record with them. You can even call them if you wish. or visit www.bestoftime.com and click on our accredited BBB Seal/Link. BEST OF TIME, WWW.THEBESTOFTIME.COM, AKA Alex Jewelry has worked hard for our reputation and our BBB, Better Business Bureau, record proves it all. So claim anything you want on any site, make up any name you want for yourself- as we all know nobody check if you are real or not. It is Ripoff Report and BBB, Better Business Bureau, and only Ripoff Report and BBB, Better Business Bureau, that check if you are real or not.. BEST OF TIME, WWW.THEBESTOFTIME.COM, AKA Alex Jewelry 3180 Presidential Drive, Suite J Atlanta, Georgia Phone: 888-721-1979 Best Of Time bestoftime.com [email protected]
