- Report: #943204
Complaint Review: BestBuy - Internet Internet
Reported By:
MD -
chestnut hill, Massachusetts, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
BestBuy
Internet, Internet, United States of America
Phone:
Web:
bestbuy.com
Categories:
Business Rating:
(0)
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BestBuy Fraudulent misrepresentation of product warrantee on web site , Internet
Fraudulent and systematic misrepresentation of cell-phone manufacturers warrantee on web site. Best buy sells new unlocked phones that on their websites with a 1 year parts and labor warrantee. I bought a phone on an American express card that doubles the manufacturer warrantee, unfortunately after less then 4 months we had a hardware malfunction in the phone. We then spent > 10 hours, and a lot of aggrivation talking with Blackberry, Best Buy, American express. Each pointed a figure in the opposite direction. Bottom line according to Blackberry- unlocked phones have NO warrantee. Best buys site misrepresents this to the consumer but will not accept returns beyond 14 days.
