- Report: #443462
Complaint Review: BestNest - Cincinnati Ohio
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Author Confirmed
Why?
BestNest
4000 McMann Rd Cincinnati, 45245 Ohio, U.S.A.
Phone:
513-232-4118
Web:
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Business Rating:
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Tell us has your experience with this business or person been good?
BestNest Sent a defective item. Two-way shipping charge ripoff if returned. Cincinnati Ohio
They sent me a defective item (water pump). Cost $43 +$9.80 S&H.
They quizzed me twice (email) about whether or not it was defective. (??)
When they finally sent me an RMA, the only remittance that they offered was to remit for the item ($43). I had an exchange of emssgs for which I laid it on them that it was not good customer relations to send a customer a defective item and then leave the exchange with $19.60 of shipping ($9.80 each way) charged to the unfortunate customer for no item. They hid behind a (1) 'company policy statement' and (2) that they were a Christian-based enterprise. I should have recognized those flags, so in that respect I am at fault.
But it should not happen again to other unsuspecting customers of BestNest.
Raymond
Seldom spoken
Starkville, Mississippi
U.S.A.
They quizzed me twice (email) about whether or not it was defective. (??)
When they finally sent me an RMA, the only remittance that they offered was to remit for the item ($43). I had an exchange of emssgs for which I laid it on them that it was not good customer relations to send a customer a defective item and then leave the exchange with $19.60 of shipping ($9.80 each way) charged to the unfortunate customer for no item. They hid behind a (1) 'company policy statement' and (2) that they were a Christian-based enterprise. I should have recognized those flags, so in that respect I am at fault.
But it should not happen again to other unsuspecting customers of BestNest.
Raymond
Seldom spoken
Starkville, Mississippi
U.S.A.
