- Report: #1349023
Complaint Review: BetterHelp.com - Internet
Reported By:
Hamaroo -
Seoul, Alabama, Korea (south)
Submitted:
Updated:
-
Author Not Confirmed
Why?
BetterHelp.com
Internet, USA
Web:
betterhelp.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Better Help Better Help is a rip off. Internet
I signed up for a free trial in Better Help. It asked for my credit card number but said it would not charge me additional chrages after the trial period. It gave me a week. But they wanted to confirm I was a serious customer so they asked me to choose a service. Again, I was on a free trial period. However it charged me $180. I am willing to take any actions. If anybody can help me get my money back, please contact me. I really need help.
1 Updates & Rebuttals
BetterHelp Support Team
Sunnyvale ,California,
USA
BetterHelp Support Team is happy to help!
#2UPDATE Employee
Wed, February 22, 2017
Hi there, our support team at BetterHelp wanted to post and let you know that we are very sorry for the frustration our subscription billing process has caused you, it sounds like the subscription was not cancelled during the 7 day trial. No problem though, we understand that not everyone wishes to continue working with a counselor through BetterHelp, so if there are any outstanding concerns in relation to this post and the $180 charge, please reach out to our support team via email at [email protected]. Thank you for taking the time to read this, and we send our best wishes.
