- Report: #1344570
Complaint Review: BetterHelp.com - Sunnyvale California
Reported By:
Prutha313 -
Hatfield,, Minnesota, United Kingdom
Submitted:
Updated:
-
Author Confirmed
Why?
BetterHelp.com
440 N. Wolfe Rd, Sunnyvale, CA 94085 California, USA
Web:
https://www.betterhelp.com/find_a_counselor/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Betterhelp site mental health site they said the trial was free and you won't be charged for subscription. and just a week later they charges 140 pounds from my card even though i didnt use it. i emailed them for refund and they won't reply. Sunnyvale California
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I was been told that I won't be chared for a week subscription or any later subscription plans until I choose one.
I never chose a plan but they charged me 146 pounds without my knowledge when i didn't even select any plans and they cut the money from my card without asking me
Now when I email them about refund, they didn't reply and I want the refund right now as I didnt use it.
2 Updates & Rebuttals
BetterHelp Support Team
Sunnyvale ,California,
USA
Glad that you found our customer service to be helpful!
#2UPDATE Employee
Wed, February 22, 2017
We're really glad to hear that you reached out to us at BetterHelp and that we resolved your original billing concern. We wish you the best! Thanks for posting an update to the review.
Refund granted
#3Author of original report
Wed, December 21, 2016
They processed my refund and gave me my money back.
way to go betterhelp.
