- Report: #674495
Complaint Review: Beyond The Rack - Internet
Reported By:
lg1331 -
San Diego, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Beyond The Rack
Internet, United States of America
Phone:
1-877-733-4660
Web:
http://www.beyondtherack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Beyond The Rack www.beyondtherack.com SCAM! Took 3 months for order to arrive, order arrived expired, over ten e-mails were ignored, returned items and never saw a refund. Internet
I was excited to see a discount designer website that seemed legit but I guess "too goo to be true" is very true in this case. I ordered very expensive vitamins in September 2010. I sent 9 e-mails to the customer service email and never once got a non-automated response so they never helped me find my order. Delivery was a max of 15 days but I never saw my item until December 2010. When it arrived, all vitamins were expired. I then tried the customer service phone number and after 45 minutes on hold I got through to an actual human being. The were actually very kind and was very apologetic. They actually acted as if it happens all the time. She told me that I would receive a full refund and they would pay for the return shipping. I followed her instructions. It's now been 3 weeks and I have not gotten a phone call, email, or any refund like I was promised. i know paid for items that I returned. Unbelievable.
I saw other sites with the same situations posted all over it. I should have looked before I ordered. Shame on me. Please don't let this happen to you.
