Complaint Review: Big Bell Auto Super Store - Phoenix Arizona

This Used Car lot exemplifies everything that is wrong with the car business and why we have government regulation to protect the consumer. I was alerted to this outfit after my girlfriend went through the unfortunate process of buying a used car from Big Bell Auto Sales on 20th street and Bell Road owned and operated by Aslam Dulara. I have vast experience working in new and used car sales and was in management for 7+ years. I have never seen a more sleazy operation than this one in how they treat customers. As an experienced sales professional walking on this lot, the inventory told me everything I needed to know. Substandard used cars and employees with little or no training or professionalism.

I first discovered the ripoff job done on my friend when her transmission began going out just a month after purchasing the car. Before coughing up the estimated 2500 in repair work I did my research and found out that the problem was covered by a manufacturers recall and the parts and the repair work would not cost us the $2500 which the final repair bill came to. She informed me that at the time of test drive when she noticed the minor problem she was told by the salesman that the problem was normal on her type of standard shift transmission and to just bring it back with no problem if it got worse.

When we did they refused to even look at or drive the car which is typical of this unprofessional and slimy group. I was also informed by her that she was also promised several other items to be fixed by Big Bell on a separately signed to do list which was to be done under terms of the contract at a later date. After 18 documented phone calls and 9 trips to the dealership to get the promised cosmetic and safety related items taken care of, we were forced to sue the dealership in small claims court and won a judgement. 

My advice is to stay away from outfits like this if you are not a seasoned car purchaser who knows what to look for in a used car. If I had not stepped in to assist my girlfriend, she would have been out of more than $5,000 in repair work that should have been standard on the car at any reputable dealership. This dealership and it's employees will promise the moon and stars to get you to drive off the lot. Once they have your down payment and get the finance money from the bank they will begin the process of giving you the run around for promised items by repeatedly stating that the owner is not around to authorize or honor the fix it contract.

Their whole premise is to depend on the consumer to just go away angry. We have not gone away and Big Bell Auto and Mr. Dulara have been sued in court. They did not even bother to show up to court and continued the tactic of ignoring complaints from what they hope are uninformed and educated consumers. After more research on Aslam Dulara he has been a long standing bad businessman and dealership owner. Do not under any circumstances buy a car from this guy because the majority of the used cars they sell are rejected by reputable dealerships. 

The statements Aslum Dulara Just stated are complete lies, I quite that dealership once I found these things out, I was the Internet director and not a salesman - My job was to oversee the day to day operations and handle the internet - those words Mr. Rip off Aslam Dulara wrote - are false and I can prove all the claims with docs and written statements

This Rip-Off Report was filed by a FORMER EMPLOYEE BILLY YVONN WHO CAUSED THESE ISSUES WRITTEN ABOUT IN THIS REPORT...AND HE WAS FIRED FOR HIS ACTIONS! What is written is Slanderous, Lies, and should be removed as a hoax.

He cannot evidence any of his statements in this Rip Off Report as being the truth.

Not only did this employee get fired for his actions, and sabotaged our online inititives with our Dealership Website and with 3rd Party Vendors when he left! He made numerous False and Derogatory statements that are, ironically similar to these statements, with his previous employers when fired as retaliation. 

This employee was the cause of many issues with our customers due to arguments, cursing at customers, and caught making False Promises and Lies just to sell vehicles to gain a commission. He is the one who caused the numerous issues written about in this Rip Off Report...and he was FIRED for his unprofessionalism as our representative as a manager!

Please take a moment to check out our rating with the BBB.  This will evidence our good standing of business in the community. It will show how we handle business if/when complaints occur. We address them in a timely manner to rectify the problem. In the auto industry you WILL have BBB compalints, but it's how they are handled that show the character of the business.

Our reputation is solid when customers have issues, because they are quickly resolved.We currently have no outstanding complaints with the BBB and we know that anyone who does business with us will like how we do business.

Thanks for your understanding.



Aslam Dulara