Complaint Review: B.I.G.-Int - Nationwide

Reliability Report for B I G Payday The BBB reports on businesses, both accredited and non-accredited. If an organization is a BBB Accredited business, it is stated in this report. Name: B I G Payday Phone: (877) 282-5450 Fax: (877) 762-7350 Address: 1005 Terminal Way STE 102 Reno, NV 89502-2179 Website: www.big-int.com File Open Date: April 2007 TOB Classification: Payday Loans BBB Accreditation: This organization is not a BBB Accredited business. The BBB has requested basic information from this company but has not received a response. As a result, the BBB may not have current information about the company Customer Experience Based on BBB files, this company has an unsatisfactory record BBB Definition: unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition: pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. with the BBB due to failure to respond to one or more complaints and or two or more otherwise unresolved BBB Definition: unresolved - The company failed to resolve the complaint issues. complaints. However the business has resolved BBB Definition: resolved - The company resolved the complaint issues. some complaints presented to the bureau. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The BBB processed a total of 26 complaints about this company in the last 36 months, our standard reporting period.Of the total of 26 complaints closed in 36 months, 26 were closed in the last year. Advertising Issues BBB Definition: Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer. No Response BBB Definition: No Response - The company failed to respond to the complaint. 1 - Company failed to respond to the BBB to resolve or address the complaint issues. Contract Issues BBB Definition: Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract. No Response BBB Definition: No Response - The company failed to respond to the complaint. 1 - Company failed to respond to the BBB to resolve or address the complaint issues. Billing or Collection Issues BBB Definition: Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 1 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Unresolved BBB Definition: Unresolved - The company failed to resolve the complaint issues. 3 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process. No Response BBB Definition: No Response - The company failed to respond to the complaint. 14 - Company failed to respond to the BBB to resolve or address the complaint issues. Sales Practice Issues BBB Definition: Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements. No Response BBB Definition: No Response - The company failed to respond to the complaint. 1 - Company failed to respond to the BBB to resolve or address the complaint issues. Service Issues BBB Definition: Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Issue Not Defined No Response BBB Definition: No Response - The company failed to respond to the complaint. 2 - Company failed to respond to the BBB to resolve or address the complaint issues. Licensing This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. These agencies may include: State of Nevada Division of Financial Institutions 1179 Fairview Dr STE 201 Carson City, NV 89701-5405 (775) 687-5522 www.fid.state.nv.us Additional Telephone Numbers Additional Phone Numbers Tel: (877) 283-6730 Report as of December 14, 2007 Copyright 2007 BBB, Inc. If you choose to do business with this business, please let the company know that you contacted the BBB for a report BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB. . BBB reports may not be reproduced for sales or promotional purposes. The information in this report has either been provided by the company or has been compiled by the BBB from other reliable sources. As a matter of policy, the BBB does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.